Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

View other StepChange products

4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

No judgement just empathy

Being in debt has been one of the worst experiences of my life. It got to the point where I didn’t know what to do. The support I got from stepchange has changed my life. No judgement no patronising just how can we help and extremely empathetic. Reviewed on: 15th May 2024

Stepchange was an amazing ..

Stepchange was an amazing help for us, it took so much pressure from our shoulders and made life easier to live again with less fear and anxiety. Reviewed on: 15th May 2024

They can help you find peace

They did everything posible for me without me even asking, Helpful in any and every way possible. Listened to me and talked me through all the options and the what each choice would entail and the longterm and short-term of each. Friendly and really helpful, set my mind at rest brought peace back to me. Reviewed on: 15th May 2024

Saved me and my husband

Myself and my husband was on the brink of divorce as the pressure of our debts had gotten that bad. From the moment I had the first initial call to now 3 years later, the customer service has been amazing and they always reassure me. Reviewed on: 15th May 2024

StepChange gave me a life line when I thought the wa...

StepChange gave me a life line when I thought the was no other way to carry on with life. I was given hope and could sleep at night. I have passed their details on to those who have been in similar situation. I owe my life to StepChange. Reviewed on: 15th May 2024

Amazing company

Step change have been excellent in helping me get my debts in order, and make affordable repayments over a longer period of time. It's saved me so much money against the interest I would have had to pay. I'd recommend step change to anyone who is in a position of not being able to sensibly afford to pay their debts off. Reviewed on: 15th May 2024

Highly recommended

Step change really helped me when all my debts were getting too much for me, friendly staff on the other end if the phone, very reassuring and are amazing when you are having a financial crisis. Highly recommended Reviewed on: 15th May 2024

Sorted out my debts and relieved so much pressure on...

Sorted out my debts and relieved so much pressure on me Reviewed on: 15th May 2024

They have been so supportive.

They have been so supportive. Missed payments or money worries iv always had the most excellent support from them. Id highly recommend them. Reviewed on: 15th May 2024

This charity changed my life

This charity changed my life the staff are so helpful and compassionate. The company really tries to help people in thier darkest times. This charity literally saved me Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub