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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Life changing service!

Life changing service! I can’t describe the weight that has been lifted and how I can breathe easy. There’s not one aspect of my life it hasn’t changed for the better. Take the plunge, call them! You won’t regret it Reviewed on: 15th May 2024

Always responsive to requests for information and ve...

Always responsive to requests for information and very prompt actions when emailed with changes to circumstances Reviewed on: 15th May 2024

Have had only very good experience

Have had only very good experience with StepChange. Staff always have been very helpful and understanding. Reviewed on: 15th May 2024

Could not have helped me any more !

Could not have helped me any more !!!! Reviewed on: 15th May 2024

Stepchange are amazing from start to finish, highly...

Stepchange are amazing from start to finish, highly recommend. Staff are lovely, explain everything in plain English, make a very difficult time easier to cope with, thank you. Reviewed on: 15th May 2024

My life is back on track and thriving As a mum

I contacted step change because I was exhausted and depressed trying to manage my debts it was literally like borrowing here to pay another bill, so as you can imagine a vicious cycle until they managed everything for me. I ha was at breaking point and definitely had suicidal ideation. Now I feel like I have been awarded a new beginning and I look forward to my future. Reviewed on: 15th May 2024

Stepchange have helped me so much to resolve my fina...

Stepchange have helped me so much to resolve my financial issue and I am nearly debt free because of their support and I would be happy to refer or recommend anyone to this great organisation Reviewed on: 15th May 2024

Slow in connecting when there was issues an updates,...

Slow in connecting when there was issues an updates, but I would suggest that down to being how busy and the need for your service is. Reviewed on: 15th May 2024

Excellent customer service.

Excellent customer service. They have help me to manage my debt repayment with a realistic affordability payment plan. Reviewed on: 15th May 2024

Always ready to listen, very helpful

Always ready to listen, very helpful Reviewed on: 15th May 2024

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