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StepChange: Debt advice reviews

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4.95
Based on 16,328 reviews, last reviewed 7th May 2026
77600% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Very helpful and understanding staff members. Very helpful and understanding staff members. Easy to talk and deal with Reviewed on: 7th May 2026
Vilma P's avatar
Vilma P

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026
Nicola W's avatar
Nicola W
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16328)

Was desperate before I spoke to stepchange.

5
Was desperate before I spoke to stepchange. They chated with me helped me to sort ot my bills and spoke to my credit card companies for me. Reviewed on: 1st May 2024
Michael 's avatar
Michael

Call them NOW do not ignore the problem

5
If I had not contacted Step Change I am pretty sure I would not be here today. The stress and anxiety just grinds you down, but with the help I got from Step Change in sorting out my debts into a realist repayment over a longer time that everyone was happy with was brilliant. Its not easy but finally I can see the light at the end of the tunnel. Do not leave it as long as I did before calling them for help. DO NOT get conned by other so called Dept management solutions that charge for the service. Step Change DO NOT CHARGE FOR THE SERVICE Reviewed on: 1st May 2024
Gary J's avatar
Gary J

Been with Stepchange a few years and we can see our...

5
Been with Stepchange a few years and we can see our debts slowly falling Reviewed on: 1st May 2024
Tracey T's avatar
Tracey T

They have been extremely helpful in helping me and m...

5
They have been extremely helpful in helping me and managing my situation Reviewed on: 1st May 2024
David D's avatar
David D

Very easy straightforward, to use.

5
Very easy straightforward, to use.Good people and very helpful. Reviewed on: 1st May 2024
Warren L's avatar
Warren L

When I joined step change I was very concerned about...

5
When I joined step change I was very concerned about my debts but they put me on a monthly repayment plan that I could afford and now I am debt free Reviewed on: 1st May 2024
Dorothy B's avatar
Dorothy B

All the staff at StepChange are very helpful and fri...

5
All the staff at StepChange are very helpful and friendly as well and they have gone above and beyond to help and support me as I have really bad learning difficulties so yes I would recommend them to all my friends and family Reviewed on: 1st May 2024
Steve M's avatar
Steve M

Your services have been very helpful and very profes...

5
Your services have been very helpful and very professional without your assistance I would be stranded and not knowing what to do. I am greatly indebted to you and wish to express my gratitude for this. Thank you. Reviewed on: 1st May 2024
Saidou B's avatar
Saidou B

Very helpful and non judgemental staff

5
Very helpful and non judgemental staff Reviewed on: 1st May 2024
Rebecca F's avatar
Rebecca F

How step change helped me

5
I was managing to pay my 5 credit cards, with over 40k debt but the balance was not really changing due to the high interest rates. Debt change helped me get a Dmp and 4 years later the money is all paid off interest free. It would have taken me over 50 years to settle the debt just paying the minimal payments and without step change. I'd highly recommend asking for their help. Reviewed on: 1st May 2024
Jason of's avatar
Jason of

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