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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Step change really helped me out of a big debt

Step change really helped me out of a big debt hole. Helping me to face my debt and get it under control. Could not thank them enough for all their help. Reviewed on: 15th May 2024

They helped me pay all my debts in one

They helped me pay all my debts in one payment and had a cooling off period, breathing space.easy to do online and always someone to help and chat with Reviewed on: 15th May 2024

Helped set up a dmp, so helpful at every stage...

Helped set up a dmp, so helpful at every stage Reviewed on: 15th May 2024

Stepchange Charity have been so helpful supporting p...

Stepchange Charity have been so helpful supporting people with managing their debts. The Charity takes all the stress and worry of contacting agencies money is owed to. Reviewed on: 15th May 2024

Step change are very hassle free and take the burden...

Step change are very hassle free and take the burden away from you leaving you to get on with life and stop worrying. Reviewed on: 15th May 2024

If needed highly recommended

Generally a very good experience and excellent customer service Reviewed on: 15th May 2024

Stepchange have totally changed my life helping with...

Stepchange have totally changed my life helping with my financial problems and giving me hope in the future. Living changing experience amazing service Reviewed on: 15th May 2024

I would have been loss without the help from step ch...

I would have been loss without the help from step change. My life is a lot better no stress. Reviewed on: 15th May 2024

From the start step change were brilliant they take...

From the start step change were brilliant they take care of everything I really don't know why I took so long for my to call them Reviewed on: 15th May 2024

Excellent service from start to Finish

Excellent service from start to finish guided me through the process made me feel at ease. I was very worried when I called but once explained everything I felt much better. Reviewed on: 15th May 2024

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