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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

First time I have noticed the email it was in junk.

First time I have noticed the email it was in junk. Reviewed on: 15th May 2024

Stepchange changed my life.

Stepchange changed my life. They made the worst of times as painless as possible. Reviewed on: 15th May 2024

Stephanie helped me when I did not know wot to do.

Stephanie helped me when I did not know wot to do. If stepchange had not have helped me I don't know wot I would have dun thank-you stepchange.. Reviewed on: 15th May 2024

I was in a complete financial mess!

I was in a complete financial mess! Just paying off interest and not bringing my overall debt down. Stepchange changed my life, I shredded my credit cards and started paying an affordable monthly amount. I quite literally got my life back. Reviewed on: 15th May 2024

They took control of my debt situation

They took control of my debt situation and lifted a huge weight off my shoulders. They talked me through my options and dealt with my debtors on my behalf, before allowing me to make one payment to them each month that I could afford. Every representative I have spoken to has been kind and knowledgable. Reviewed on: 15th May 2024

I cannot put into words how much strpchange changed...

I cannot put into words how much strpchange changed my life. I have my daughter and needed help getting my money back into control.With stepchanges help i have been debt free for a year now. And with the extra money i have been able to book disney world for my kids. I couldn't of done it without the amazing help from everyone at Stepchange. Reviewed on: 15th May 2024

StepChange gave me peace of mind

Was in a bad situation StepChange gave good information support and a solution. They took the pressure away which helped immensely to lower my anxiety I was experiencing and gave me breathing space to allow me to come to rational decisions. Reviewed on: 15th May 2024

Stepchange helped me consolidate all my debts into o...

Stepchange helped me consolidate all my debts into one affordable sum, it was so easy to do and it was all done online, i never had to phone anyone and ive never had a phone call off anyone, wish I had done it sooner Reviewed on: 15th May 2024

Excellent organisation, a lifesaver for my family.

Excellent organisation, a lifesaver for my family. My was engulfed with debt during COVID until a friend introduced to stepchange. Absolutely amazing service.. Reviewed on: 15th May 2024

Offer fantastic help and support and easing the stre...

Offer fantastic help and support and easing the stress of debt. Reviewed on: 15th May 2024

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