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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Stepchange give peace of mind and help to resolve yo...

Stepchange give peace of mind and help to resolve your debt problems. Reviewed on: 16th May 2024

If it wasn’t for StepChange

StepChange has actually saved and changed my life! Thank you from the bottom of my heart! Reviewed on: 16th May 2024

Step Change doesn't judge you.

I can't thank Step Change enough. Having their non judgmental advice has been invaluable and it was just a huge relief after I first made contact and started to manage my debt. Reviewed on: 16th May 2024

Excellent can’t say enough about these wonderful peo...

Excellent can’t say enough about these wonderful people kind ,Friendly caring. Patient I wish I contacted these years ago .Don’t hesitate . Reviewed on: 15th May 2024

Can't recommend StepChange highly enough!

Brilliant company with wonderful, compassionate and supportive staff. They've helped me clear a huge debt in 7 years and I feel I'm getting my life back on track! Reviewed on: 15th May 2024

They really supported me when I was very depressed a...

They really supported me when I was very depressed and couldn’t see a way out, they dealt with everything for me, I just give them the info they requested and they sorted it all out into a manageable payment method the relief of this has been life changing and even helped me to budget my money better so now I can manage moving forward and I am forever grateful for the support. Thanks step change Reviewed on: 15th May 2024

A Godsend!

Very supportive and empathetic customer service team. Trusted organisation. They've helped me a lot. I was going under before contacting them. My finances are now almost on track. Reviewed on: 15th May 2024

Customer service was excellent

Customer service was excellent, answered all questions and worries at the worst time of my life.. I felt like a tonne of weight was lifted off me after initial contact....online service was fairly easy to use and self explanatory. Thank you for all your help. Reviewed on: 15th May 2024

Very helpful stay on the phogood advice and h...

Very helpful stay on the phone and good advice and help when needed. They do not judge you but are sympathetic to your circumstances Reviewed on: 15th May 2024

Excellent experience

I found Stepchange very good service and has helped extremely Reviewed on: 15th May 2024

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