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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Use StepChange it’s amazing .

I was really worried an saw StepChange on face book .from the person who picked up the phone right through to the person who asked me about debt and how to pay it back and set up my budget plan , everyone was kind nonjudgmental and professional. Reviewed on: 27th May 2026

Once I set up my plan, I got advice from stepchange...

Once I set up my plan, I got advice from stepchange on the best process for me to proceed. It was excellent advice and gave me peace of mind Reviewed on: 27th May 2026

Excellent from day one can't fault them

Excellent from day one can't fault them Reviewed on: 27th May 2026

Excellent experience

I've had a DMP through StepChange for nearly 2 years now, it's been a smooth journey with excellent service from courteous and highly knowledgeable staff. Recommend them to anyone. Reviewed on: 27th May 2026

I am so glad that.I found stepchange

I am so glad that. I sought stepchange to manage my financial difficulties. They are very non-judgemental and have been very supportive to me so much that I am well on my way to becoming debtfree. I find them very helpful and easy to talk to. Reviewed on: 27th May 2026

Stepchange have always been so helpful, providing me...

Stepchange have always been so helpful, providing me with advise and helping me review my finances when there has been unforeseen events that have taken place. Without them I wouldn’t be in the place I am after I had separated with my wife. Reviewed on: 27th May 2026

StepChange have been fantastic helping me to get on...

StepChange have been fantastic helping me to get on top of my debts and I would highly recommend them to anyone who is struggling in these difficult times. Reviewed on: 27th May 2026

Took so much pressure and worry from me, no more deb...

Took so much pressure and worry from me, no more debt collectors bullying me to pay more than I could afford. Stepchange has helped enormously. Reviewed on: 27th May 2026

Your help has given me a complete peace of mind...

Your help has given me a complete peace of mind Reviewed on: 27th May 2026

I wish I had been aware of how stepchange could help...

I wish I had been aware of how stepchange could help me sooner.. it would have saved me from getting into quite such a mess Reviewed on: 27th May 2026

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