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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

They've been fantastic.

They've been fantastic. All my debt is my own fault through bad decisions, however they've never been judgemental and always extremely helpful and understanding. Without them I would be in a terrible position right now and can't thank them enough for their hard work. Reviewed on: 15th May 2024

Fluid process in a period of crisis.

Fluid process in a period of crisis. Highly recommended Reviewed on: 15th May 2024

Professional understanding willing to help

Professional understanding willing to help Reviewed on: 15th May 2024

Excellent customer care, helpful and respectful service

I've a customer of Stepchange since 2017and always found them to understanding, respectful and professional. The staff always treated you fairly and polite. Always ready to help and give you good advice. Reviewed on: 15th May 2024

Extremely helpful, efficient and great communication

Extremely helpful, efficient and great communication Reviewed on: 15th May 2024

Amazing helped save me

Brilliant they helped me out a lot without them I don't know were I would be Reviewed on: 15th May 2024

They have been supporting me for sometimes regarding...

They have been supporting me for sometimes regarding my management plan. Reviewed on: 15th May 2024

Debt help

Been very helpful they explain everything so you understand more about the help your getting. Reviewed on: 15th May 2024

Absolutely amazing from the outset.

Absolutely amazing from the outset. Gave me peace of mind and helped to get my debt in order. Just superb. Reviewed on: 15th May 2024

They were amazing when I first spoke to them about m...

They were amazing when I first spoke to them about my debts. Reviewed on: 15th May 2024

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