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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I needed step change when I was in financial difficu...

I needed step change when I was in financial difficulties and they were really good Reviewed on: 27th May 2026

You'll be glad you had the courage to callthem

Didn't know what to do,was told about debt charities and how they would give advice and not judge, I was glad a plucked up the courage to ring ,no snarky comments ,just an understanding and helpful person on the other end of phone . Reviewed on: 27th May 2026

They helped sort out a payment plan for all our debt...

They helped sort out a payment plan for all our debts in one payment a month. Reviewed on: 27th May 2026

helpful & understanding

very helpful & understanding, and trying to do the best for you Reviewed on: 27th May 2026

I was extremely anxious, I was put at ease from an u...

I was extremely anxious, I was put at ease from an understanding man. I will be eternally grateful for his kind words. Reviewed on: 27th May 2026

Stepchange has genuinely changed our lives.

Stepchange has genuinely changed our lives. There help and support is amazing. We were lost financially and did not know which way to turn. We had no support from the job centre and no real guidance on how to gain a bit of control. The great people at Stepchange have helped to lift a heavy load from our shoulders and i cannot thank and reccommend enough. Words cannot express the gratitude we have for all the help and support we have received over the last few years. Bless you Reviewed on: 27th May 2026

Less stress over debts

Helped with my debts . Once paper work was done and payments agreed the worry stops . They are a phone call away or email . Best thing I did was contact step change Reviewed on: 27th May 2026

Good experience, they help me with my situation.

Good experience, they help me with my situation. But personalized help is not. Reviewed on: 27th May 2026

Money trouble?

Money trouble? Stop worrying and not sleeping, contact Stepchange for unbiased help Reviewed on: 27th May 2026

Superb help

From day one given superb advice and not judged in any way, I had felt under severe pressure due to my outgoings, the help given has allowed me to get my life back Reviewed on: 27th May 2026

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