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StepChange: Debt advice reviews

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4.95
Based on 14,715 reviews, last reviewed 31st Dec 2025
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025
Debbie P's avatar
Debbie P

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14715)

Always supportive no matter what, really helped me a...

5
Always supportive no matter what, really helped me and my husband through a difficult time Reviewed on: 29th May 2025
Jeannette B's avatar
Jeannette B

Staff I’ve spoken to are always polite and helpful.

5
Staff I’ve spoken to are always polite and helpful. It’s a free service but most effective in assisting with finances Reviewed on: 29th May 2025
Karen M's avatar
Karen M

Took the worry from us...

5
Took the worry from us and sorted all our creditors out Reviewed on: 29th May 2025
Jacqueline Skuse's avatar
Jacqueline Skuse

My financial difficulties were having an impact on m...

5
My financial difficulties were having an impact on my mental and emotional wellbeing; I felt ashamed, incredibly overwhelmed, and constantly anxious. The day I spoke to a counsellor from Step Change, I began to feel hope, the counsellor was understanding and very supportive, and I no longer felt alone. I will always be forever grateful to Step Change for making a difference in my life. Reviewed on: 29th May 2025
SJK's avatar
SJK

From desperation to relief.

5
From desperation to relief. Lovely people sorted it all out in record time. Reviewed on: 29th May 2025
Eddie 's avatar
Eddie

Very friendly team, very helpful and understanding

5
Very friendly team, very helpful and understanding Reviewed on: 29th May 2025
Ana C's avatar
Ana C

the easy way

5
very easy to speak to and easily set plan in place to overcome anxiety and depression Reviewed on: 29th May 2025
elaine d's avatar
elaine d

Stephanie review

5
Following a divorce i was struggling things wasn't getting any better until you guys came in and made it manageable. Reviewed on: 29th May 2025
Kelvin D's avatar
Kelvin D

It’s a great help the service is really good speakin...

5
It’s a great help the service is really good speaking with operators Been polite and understanding and always try to help Reviewed on: 29th May 2025
George k's avatar
George k

very efficient ,helpful and outstanding

5
you were very Honest and very loyal, you take time to listen someone's problem and very efficient in helping people who were confused and very stressed with the Debt, you are always ready to help people - very excellent with your service Reviewed on: 29th May 2025
Jibril's avatar
Jibril

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