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StepChange: Debt advice reviews

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4.95
Based on 16,470 reviews, last reviewed 8th May 2026
84300% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Staff very informative and helpful. Staff very informative and helpful. Reviewed on: 8th May 2026
Graham's avatar
Graham

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026
Darren M's avatar
Darren M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16470)

Nothing but praise for this organisation.

5
Nothing but praise for this organisation. They listen, give good advise and more important actual help! I'm so grateful, if you have debt problems please contact them no judgement on your situation. Reviewed on: 6th May 2026
DM's avatar
DM

They sorted everything out for me when I was at my l...

5
They sorted everything out for me when I was at my lowest and felt like there was nothing left Reviewed on: 6th May 2026
Roy k's avatar
Roy k

It changed my life,from not sleeping at night due to...

5
It changed my life,from not sleeping at night due to money worries to having a peace if mind..highly recommended to those who need their service.. Reviewed on: 6th May 2026
Rocky's avatar
Rocky

StepChange are fair and always ready to help

5
StepChange are fair and always ready to help Reviewed on: 6th May 2026
James m's avatar
James m

You have helped me turn the corner and not so worrie...

5
You have helped me turn the corner and not so worried about my debts now I can see them coming down. Reviewed on: 6th May 2026
Andy was CD d Pell's avatar
Andy was CD d Pell

Step Change have turned my life around

5
Step Change were there for me when I was at my lowest, wondering how I would ever get out of debt, I still have a couple of years left of my DMP but it’s such a relief to know it’s almost over. Reviewed on: 6th May 2026
Laura W's avatar
Laura W

Ring Stepchange they’re great

5
Was reluctant at first, as I didn’t know there was such great help out there in the form of Step Change. I can say with conviction that it’s one of the best things I’ve ever done to reach out to them. If you’re struggling with debt and having sleepless nights get in touch with Step change . They don’t judge and are easy to talk to. Reviewed on: 6th May 2026
Margaret 's avatar
Margaret

Literal life savers.

5
Helped me out with no fuss. Customer service is fantastic, understood my issues and helped me every step of the way. They were very reassuring and compassionate. I don't think they understand the relief and mental help they gave me. I can't recommend them enough. Don't be embarrassed, they've heard everything and no matter your situation, they will help and guide you to make your life a lot more comfortable. Reviewed on: 6th May 2026
Dee 's avatar
Dee

My shoulders feel broader!

5
Would be in trouble without their help Reviewed on: 6th May 2026
Ted Stevens's avatar
Ted Stevens

StepChange have literally changed my life and the fa...

5
StepChange have literally changed my life and the fact they are there helping people is amazing. They are caring, efficient and respond to everything. I cannot thank them enough for the amazing work they do. Thanks you! Reviewed on: 6th May 2026
Stephen W's avatar
Stephen W

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