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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

They offer a great service which help stop us gettin...

They offer a great service which help stop us getting our finances spiralling out of control Reviewed on: 7th May 2024

StepChange has helped me change my life around

StepChange has helped me change my life around Reviewed on: 7th May 2024

Step change have helped me get through my Debt plan...

Step change have helped me get through my Debt plan a lot better than I thought possible thanks to their good quality customer service Reviewed on: 7th May 2024

Very helpful and friendly staff.

Very helpful and friendly staff. Excellent advice given and they listen to any concerns you may have before telling you your options. They're always ready to help Reviewed on: 7th May 2024

Step Change were outstanding

Step Change were of enormous help to me when I got into serious debt. They were so supportive and helped me with a debt management plan. Whenever I had to call them they were happy to discuss my problems and never rushed me through a call. I successfully paid off my debt all thanks to Step Change Reviewed on: 7th May 2024

Best debt management ever

They have been fantastic and always help me when I need them. They lower my anxiety at stressful times Reviewed on: 7th May 2024

Step change took away all the stress and fear

Step change took away all the stress and fear of having to deal with everyone that we owed money too Reviewed on: 7th May 2024

StepChange are absolute lifesavers.

StepChange are absolute lifesavers. After struggling with debt so much that it was starting to effect my health I took the decision to seek help from them. They were amazing from the start. They literally changed things for the better straight away. Life is so much better now and it is all thanks to them. I would highly recommend them. Reviewed on: 7th May 2024

Stepchange Service

Stepchange have been incredibly helpful to me at a very difficult time and continue to provide great advice Reviewed on: 7th May 2024

Stepchange is a wonderful organisation.

Stepchange is a wonderful organisation. They helped me deal with a significant level of debt by establishing a workable payment plan to my creditors. Their staff are without doubt the best people I have ever come across in their positive support and kindness. They always find a solution when things look overwhelming and without them at the end of a phone line I don't think I would be where I am now. Reviewed on: 7th May 2024

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