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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

kind sympathetic and clear.

kind sympathetic and clear. everyone is so helpful and give you honest advice Reviewed on: 8th May 2024

I struggled before I contacted Stepchange.

I struggled before I contacted Stepchange. . Now I am a few months off being debt free. I paid an affordable amount by direct debit to Stepchange every month and they did the rest. Reviewed on: 8th May 2024

I was left in a situation beyond my control by an ex...

I was left in a situation beyond my control by an ex partner from the first contact Stepchange left me feeling reassured. The process was hassle free and left me feeling less anxious knowing that Stepchange were there to help. Absolutely fantastic Reviewed on: 8th May 2024

Professional advice

Delightfully good service. They helped find a solution where the situation seemed hopeless Reviewed on: 7th May 2024

Amazing and helpful to people with disabilities and...

Amazing and helpful to people with disabilities and profession and friendly Reviewed on: 7th May 2024

my name is fatou I was owing so much money that i co...

my name is fatou I was owing so much money that i couldn't sleep at night step change help me put all my debt in one monthly payment when i started the years went by and i payed all off without any stress is was affordable for me. now I am debt free thank you step change. Reviewed on: 7th May 2024

The helping hand you need

We all need a little in life. And sometimes that help lies in an understanding voice, a little clarity, a few options, and someone to lift the burden with you. All of those are things I found with StepChange. I'm five years into my debt management plan, and I know I couldn't have done this without them. Their work with my creditors, and access to their portal has brought control, peace of mind and a massive decline in my debt. In return they have asked for nothing but for me to remain honest and open with them. It's an unbelievable service, and if you are serious about re-gaining control over your money, mind and life then please don't wait - give StepChange a call. Reviewed on: 7th May 2024

Excellent

Excellent service, advice, follow up. I would highly recommend it to people in need. Reviewed on: 7th May 2024

????????

It was good. Sorry I'm not good at this sort of thing. My late Wendy used to do all this Reviewed on: 7th May 2024

Stressed more than ever!!!!!

Everything was set up well and the understanding of my budget and money available for debts was straight forward to complete, however i did think that once i had set the plan up and the companies had been informed that i would no longer be stressed about my debt and would be able to see light at the end of the tunnel. This has not been the case, i am more stressed now as i have the companies continuously contacting me by phone and letter making me feel like a criminal Reviewed on: 7th May 2024

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