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StepChange: Debt advice reviews

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4.95
Based on 16,615 reviews, last reviewed 10th May 2026
91400% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
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Latest highest rating:

5

StepChange really helped me when I got into a mess w... StepChange really helped me when I got into a mess with money after my husband died. They weren’t judgemental at all they were extremely kind and unde... Read more Reviewed on: 10th May 2026
Priscilla J's avatar
Priscilla J

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16615)

Step change were great.

5
Step change were great..never once made me feel inadequate or anything. They were always very sympathetic and understanding. Reviewed on: 1st May 2024
Pauline B's avatar
Pauline B

Brilliant I wasn't sleeping with all my depth mounti...

5
Brilliant I wasn't sleeping with all my depth mounting up phoned step change they gave me amount I could afford a month and sorted it all out Reviewed on: 1st May 2024
Michelle 's avatar
Michelle

Brilliant great help, good advice would recommend t...

5
Brilliant great help, good advice would recommend them to anyone who has a problem with Dept Reviewed on: 1st May 2024
James Taylor's avatar
James Taylor

Good service and very friendly service very helpful...

5
Good service and very friendly service very helpful as getting letter from my creditors so just phone up to ask what to do and they always explain it Reviewed on: 1st May 2024
Julie h's avatar
Julie h

Dealing with unexpected life changes.,

5
My husband had walked out and left me with a large mortgage and bills to pay by myself. I had a well paid job but had credit cards, a loan and did not expect to find myself in this position. I heard of step change and they were extremely understanding and helped me to weather the financial storm I found myself in. I have kept up my payments and when I did ever have to phone them always found them sympathetic and caring. Just the sort of attitude you need when you are personally going through hell. Reviewed on: 1st May 2024
Sandy's avatar
Sandy

StepChange service is second to none

5
Having monetary problems? - Contact StepChange - They are there to help and take all the pressure that lenders/creditors put on you - Be totally honest with StepChange and you will find their service is second to none Reviewed on: 1st May 2024
Derek B's avatar
Derek B

Stepchange have really helped me when I was in a fin...

5
Stepchange have really helped me when I was in a financial hole and didn't know where to turn. They've been so komd and helpful and taken away the worry I had over repayments and now I pay what I can afford without harassment from debt recovery companies. I'm thankful they are there for me. Reviewed on: 1st May 2024
Katie 's avatar
Katie

Stepchange Heros

5
I cant say enough postive things about Stepchange. I was so nervous when I rang because I was in a mess and I had never defaulted on anything before. I also felt ashamed that things had become so bad. They really put me at ease and were very understanding and dicussed it with me without judgement. They helped me find the best option for me. In my eyes they are heros!. I am nearly at the end of my DMP and they have supported me every step of the way. If you are struggling to sleep at night due to debts make the call you wont regret it and you'll wonder why it took you so long. Reviewed on: 1st May 2024
Jane S's avatar
Jane S

Peace of mind!!

5
From helping to calculate a liveable budget, to peace of mind from not being chased by creditors, StepChange have been fantastic. Their customer service is extremely good and the counsellors make time to understand not only the initial debt issues, but also life changes further down the line Reviewed on: 1st May 2024
Mark E's avatar
Mark E

StepChange have been my lifeline in times when I tru...

5
StepChange have been my lifeline in times when I truly felt like giving up... Helpful, kind and understanding people. Thank you StepChange with all my heart... Reviewed on: 1st May 2024
Samantha D's avatar
Samantha D

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