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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very helpfull and understaning custmore service

Very helpfull and understaning custmore service Reviewed on: 27th May 2026

Helped me so much, it was a weight lifted.

Helped me so much, it was a weight lifted. I now sleep better at night Reviewed on: 27th May 2026

Financial Help given (that was needed)

I think that having someone help with your financial affairs is very helpful and takes a weight off of your mind. The service is great and straightforward and it is refreshing that people can actually help you. Thank you again. Reviewed on: 27th May 2026

Felt supported from the minute I made the call.

Felt supported from the minute I made the call.. wasnt judged and felt safe Reviewed on: 27th May 2026

They really listened to me and didn't judge me for m...

They really listened to me and didn't judge me for my debts. They helped me get my debts in order and under one monthly payment. Since then I have been able to relax knowing my debts are getting sorted. Reviewed on: 27th May 2026

They are understanding and very helpful.

They are understanding and very helpful and good at their jobs. Never spoke to a bad Step Change worker. Reviewed on: 27th May 2026

A phenomenal support

Step change has been a phenomenal support for me taken away all my fears and anxiety is regarding fall deeper into debt. They were very clear, warm, and understanding without judgement. I felt heard and was given a plan that is very structured and something I can manage. Reviewed on: 27th May 2026

They’re fantastic at easing our anxieties

They’ve been fantastic at easing our anxieties and advising us. If you’re considering reaching out to them I’d highly recommend them! Reviewed on: 27th May 2026

Amazing support and advice.

The advice was very good the support does not go away, you can talk to someone when ever you feel you need too. I would not hesitate to pass on StepChange great service. Reviewed on: 27th May 2026

Wonderful organisation, extremely helpful

Wonderful organisation, extremely helpful Reviewed on: 27th May 2026

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