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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I was so scared to actually ring stepchange but i co...

I was so scared to actually ring stepchange but i couldn't have been treated any better. Very kind and caring. It was definitely the right decision Reviewed on: 27th May 2026

The best!

Most beautiful company, I’m thankful for their job. Reviewed on: 27th May 2026

Given me confidence and peace of mind to help me man...

Given me confidence and peace of mind to help me manage my debts. Very helpful and friendly service when I've been in touch and sought advice and support. Reviewed on: 27th May 2026

Zostalam wyrzucona z domu przez meza z dlugami w ban...

Zostalam wyrzucona z domu przez meza z dlugami w banku bo bralam na nasze potrzeby oboje z tego korzystalismy a ze kredyty byly na moim koncie to po roztaniu zostalam z tym sama. Prubowalam dwa razy z bankiem sie porozumiec zeby przedluzyli mi splate na mniejsze raty ale nie chcieli ze mna pojsc na ta pomoc i moja znajoma poradzila mi StepChange. Zglosilam sie do nich i oni pomogli mi to byl najpiekniejszy dzien w moim zyciu bede im wdzieczna za pomoc do konca moich dni dziekuje im z calego serca i wszystkim polecam ktorzy maja podobne problemy finansowe jak ja lub podobne Reviewed on: 27th May 2026

Helped me and my partner get our bills down with zer...

Helped me and my partner get our bills down with zero interest, we're more debt free! Reviewed on: 27th May 2026

Don’t hesitate to contact them! .

They are so understanding and empathetic. They listen to your circumstances and make sure you can manage your payments. They care about your health and mental wellbeing, as well as taking that in to consideration. Reviewed on: 27th May 2026

easy to talk to great help when needed

easy to talk to great help when needed Reviewed on: 27th May 2026

Efficient

Efficient and understood my situation Reviewed on: 27th May 2026

Debt management

I am very happy with the service and there is no judgment Reviewed on: 27th May 2026

Excellent support during difficult times

StepChange helped me when I felt overwhelmed with debt and stress. They explained everything clearly, helped me create a realistic payment plan, and contacted my creditors for me. Since starting my DMP, several companies have frozen interest and stopped charges, which gave me breathing space and peace of mind. The whole process was much easier than I expected, and I finally feel back in control of my finances. Thank you for the support and professionalism. Reviewed on: 27th May 2026

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