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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Great service and excellent people

Non judgemental and went through everything in great detail to work out the best resolution, excellent service and great people. Reviewed on: 2nd May 2024

Debt management

I contacted citizens advice for help with my debt,they then put me in contact with stepchange,they help me sort out my debts and I'm on a payment plan,they're so helpful,patient and polite . Reviewed on: 2nd May 2024

Good professional advice and help.

In the main very good professional advice and help.Honest and open and they do try to help you do the right thing. The majority do understand the predicament that you are in and do not judge you in anyway Reviewed on: 2nd May 2024

Fantastic Company, life changing help

I wish I done this along time ago, in trouble financially Step Change helped us get back on track and I can’t thank them enough. Always on the end of the phone if we have any queries or are concerned over something. Customer service second to none would recommend them to anyone who are in trouble like we were Reviewed on: 2nd May 2024

Very helpful

Very helpful and easy to use and not overwhelming Reviewed on: 2nd May 2024

Saved my sanity

Excellent from start I was at a complete loss and my mental health was shattered but step change changed all that Reviewed on: 2nd May 2024

My debt was spiralling along with my anxiety levels.

My debt was spiralling along with my anxiety levels. I could not see any light in the dark tunnel I was in. I had looked into Debt Management Plans a few times. I finally swallowed my pride and made contact. That was when things started to get a little better very fast. The process was very straightforward and I felt supported from the outset. With the Debt Management Plan in place, I felt in control again. A huge weight had been lifted off me. Reviewed on: 2nd May 2024

Debt worrries

My wife and I were worried to death over our debts when I had to give up my job and we didn't know which way to turn. We were introduced to StepChange and our life has changed completly, they have been so helpful and nicer people you couldn't wish for. I would recomend them to anyone. Reviewed on: 2nd May 2024

Dont wait Call Stepchange

I wish i had contacted them a lot sooner Reviewed on: 2nd May 2024

You ant going to regret it.

I was so putting this off and yes you get lots of questions and you can be on the phone for over an hour but you know what im so better off, the preasure is off and i am living the best life i have in a very very long time. Im half way throught my debt management plan and it was the best thing i ever did. If your thinking about getting help do it, you ant going to regret it. Reviewed on: 2nd May 2024

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