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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16767 reviews)

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4.95

Based on 16,767 reviews, last reviewed 15th May 2026

98650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange deal with my creditors because I don't ha... Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16767)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Circumstances changed

Due to my circumstances changing through illness, the woman on customer services was very helpful.. reassured me that there was nothing to worry about Reviewed on: 1st May 2024

Easy way to get in touch maybe a talk app...

Easy way to get in touch maybe a talk app on website Reviewed on: 1st May 2024

Help with debts

Very polite on the phone & help when I was down on my luck. Reviewed on: 1st May 2024

Great advice and assistance...

Extremely helpful, understanding and committed to get the best solution for my situation. Clear and concise advice and a very easy online system to use. Reviewed on: 1st May 2024

Stepchange really helped me and excellent client bac...

Stepchange really helped me and excellent client back up Reviewed on: 1st May 2024

THE BEST MOVE I HAVE EVER MADE

Contacting Stepchange was the best thing i ever did. I always believed i could manage my creditors but what i did not allow for was a close sequence of life changing events. Such as relationship breakdown, redundancy, serious ill health..all these events changed everything as i could borrow my way out. Well that doesnt work so i swallowed my pride and with the excellent help and guidance started DMP . I am happy to report my debt is now under full control and allows me to live a worry free life. I cannot thank them enough. Reviewed on: 1st May 2024

Debt free now

Helped clear my debt from various companies while still able to live life without worrying even allowing me to pay less during covid as unable to work paid for 6 years no debt free and saving due to the budgeting tips they gave Reviewed on: 1st May 2024

A new life

I always dreaded opening letters or answering the phone. I was sinking with no way out. I couldn’t talk to my wife about my debts I felt ashamed by . StepChange changed that and I’m starting to enjoy like again, living in the moment rather than worrying about tomorrow . Reviewed on: 1st May 2024

Brilliant service and very helpful staff

Brilliant service and very helpful staff Reviewed on: 1st May 2024

Made everything so easy to manage and to talk about...

Made everything so easy to manage and to talk about I suffer with mental health they helped by being quick professional al and by making it simple Reviewed on: 1st May 2024

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