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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

My experience with step change has been life changin...

My experience with step change has been life changing and has helped reduce my stress and anxiety regarding my debts. Always willing to help and set out the correct plan and structured for the best all round. Reviewed on: 2nd May 2024

Such a relief having Stepchange handle my creditors!

Such a relief having Stepchange handle my creditors! They are brilliant and so caring and no more debt letters as Stepchange deal with all of them! Majority of creditors don’t add any interest so you just pay towards the amount you owe! Reviewed on: 2nd May 2024

Life Saver

Amazing experience. Really helped me put my mind at rest. Super efficient. Very practical and helpful with an easy to use website Reviewed on: 2nd May 2024

Brilliant service really helped me when I needed it...

Brilliant service really helped me when I needed it the most. Easy to sort and they listen to you without judging Reviewed on: 2nd May 2024

Excellent debt management company.

Excellent debt management company...with their excellent debt management service Reviewed on: 2nd May 2024

Made me feel in control

very helpful they listened to my problems and were very happy to assist me in any way possible. Reviewed on: 2nd May 2024

Amazing support and guidance during a really difficu...

Amazing support and guidance during a really difficult time in our lives Reviewed on: 2nd May 2024

Very professional level experience staff and kind.

Very professional level experience staff and kind. Not judgmental Reviewed on: 2nd May 2024

I went from constant sleepless night worrying about...

I went from constant sleepless night worrying about money to having a fair and sensible plan to pay back my debt. I cannot thank stepchange enough. Reviewed on: 2nd May 2024

they were very helpful from the frist phone call the...

they were very helpful from the frist phone call they made me feel relaxed and madecexpliaing really easy Reviewed on: 2nd May 2024

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