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StepChange: Debt advice reviews

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4.95
Based on 16,674 reviews, last reviewed 12th May 2026
94250% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

You send your payment . You send your payment .i do what i can afford and stepchange pay my creditors Reviewed on: 12th May 2026
Andrew l's avatar
Andrew l

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16674)

I have had a really unfortunate experience over the...

5
I have had a really unfortunate experience over the last 14 months both heath wise and financially I was even homeless Thanks to all the help and support from each and every ine of Stepchange Staff They have seriously helped Me move fireward and be a much more posative person Reviewed on: 1st May 2024
Helen's avatar
Helen

Very Helpful

5
They are very helpful and sort everything out for you, it takes the hassle of dealing with debt and creditors out of your hands with manageable monthly payments Reviewed on: 1st May 2024
Kel015's avatar
Kel015

Stepchange have been amazing.

5
Stepchange have been amazing. I was extremely stressed about my debts, but I now have hope that I can one day be debt free. Can't praise them highly enough. Reviewed on: 1st May 2024
Susie W's avatar
Susie W

StepChange saved me from drowning in a sea of debt.

5
During my time as a client of StepChange they have helped me immeasurably. Without their constant help and support I doubt very much if I would still be here now. I really can't thank them enough. Reviewed on: 1st May 2024
Alan S's avatar
Alan S

Stepchange helped us when we were struggling.

5
Stepchange helped us when we were struggling with money ,more going out than coming in. It’s taken a few years to clear out debts but we did it . I’d recommend Stepchange to anyone .Really helped to curb our spending and now are debt free. Very easy process and very helpful. Reviewed on: 1st May 2024
Carolyn B's avatar
Carolyn B

Help is at hand!

5
First impressions were that no matter what situation you are facing and how desperate you feel, they can help you gain control with no judgement. The anxiety and worry that surrounds debt can lead to devastating outcomes with people feeling suicidal so that first contact is everything! I think they do an amazing job. Step forward and Step change! Reviewed on: 1st May 2024
Anne's avatar
Anne

Real Understanding

5
Provided invaluable support and empathy during a challenging period Reviewed on: 1st May 2024
Melly's avatar
Melly

I have used Step Change twice.

5
I have used Step Change twice. They have always been professional and totally understood my difficult circumstances providing excellent advice and putting my mind at easy. Money worries stopped causing anxiety thanks to StepChange Reviewed on: 1st May 2024
Rafal C's avatar
Rafal C

They are so helpful.

5
They are so helpful. Put my mind at rest. I still pick the phone up if I receive a letter that looks threatening, they still help and explain to me. Reviewed on: 1st May 2024
Isabelle morewood's avatar
Isabelle morewood

They were extremely helpful and friendly they comple...

5
They were extremely helpful and friendly they completely understood my situation and compromised well Reviewed on: 1st May 2024
Jack Dean's avatar
Jack Dean

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