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StepChange: Debt advice reviews

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4.95
Based on 16,676 reviews, last reviewed 12th May 2026
94350% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Non judgmental support I was in despair and they helped to find a way forward. The relief I felt to know things were in control and I wasn’t judged for the situation I was i... Read more Reviewed on: 12th May 2026
Suz's avatar
Suz

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16676)

After having a life changing incident and unable to...

5
After having a life changing incident and unable to work for a while and with mounting debt I had to reach out to stepchange to deal with my debtors, it was easy once i got passed the shame of having to ask for help. The staff were great and understanding and I felt a weight had been lifted. Reviewed on: 1st May 2024
Suey's avatar
Suey

Non judgement, incredibly helpful and friendly

5
Non judgement, incredibly helpful and friendly Reviewed on: 1st May 2024
Emma a's avatar
Emma a

Three young children, came along and we got into deb...

5
Three young children, came along and we got into debt with child care costs and being on Maternity pay and where at breaking point and sleepless night but Step Change has helped us enormously Reviewed on: 1st May 2024
Islie L's avatar
Islie L

They have turned my life around

5
They have turned my life around, from feeling overwhelmed with debt and having no control over my outgoings, they have helped me through this and I’m on track to becoming debt-free. If you’re seeing your outgoings fly out every month and don’t know why, definitely contact StepChange as they will help you get it sorted. Reviewed on: 1st May 2024
Jake's avatar
Jake

Great service helped me out massively

5
Great service helped me out massively Reviewed on: 1st May 2024
Katie B's avatar
Katie B

Very patient keep me informed on regular basis and g...

5
Very patient keep me informed on regular basis and great advice, I could at last stop worrying Reviewed on: 1st May 2024
Sam O's avatar
Sam O

Step change has really helped me with debt management.

5
Step change has really helped me with debt management. Reviewed on: 1st May 2024
Wendy e's avatar
Wendy e

I’m not one to leave reviews but I felt like I neede...

5
I’m not one to leave reviews but I felt like I needed too so I can make people aware. I was so apprehensive about even typing “step change” into google, but my debt was getting out of control and I had a brand new baby girl so everything felt like it was getting on top of me. I now have 1 manageable payment and the procces was so straight forward. I really really recommend. Please don’t struggle there are options out there such as step change ! Reviewed on: 1st May 2024
Rhiannon j's avatar
Rhiannon j

Stress Free Debt Management

5
Easy to set up account and debt details. Also ongoing management straightforward. A very valuable service. Thank you. Reviewed on: 1st May 2024
Colette McBride 's avatar
Colette McBride

Very helpful, no judgement and advice was excellent.

5
Very helpful, no judgement and advice was excellent. Have recommended other friends who needed help and they to have been very pleased with results Reviewed on: 1st May 2024
Linda 's avatar
Linda

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