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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Great help no judgement really helped me look at wha...

Great help no judgement really helped me look at what plan was best for me Reviewed on: 2nd May 2024

Really pleased I used them I have paid off every pen...

Really pleased I used them I have paid off every penny I owed and glad I didn’t use anyone else. They supported me when I had a few hiccups and I would recommend to anyone Reviewed on: 2nd May 2024

Helping Hands

Team is very helpful, they discuss and educate about my situation and steps I can take. Reviewed on: 2nd May 2024

They have been very helpful in my severe debt problems

They have been very helpful in my severe debt problems Reviewed on: 2nd May 2024

They changed my life and made me my happy self again...

They changed my life and made me my happy self again Reviewed on: 2nd May 2024

Trust and use without concern for a better life

When debt repayment reached £1100 per month, effectively my entire income, out of my mind with worry, contacted stepchange. After a brief chat and answered a few questions, the lady came back and asked , 'could you repay £249.00 per month, my reply was ,' dear god I would love to pay £240.00 a month',. Accepting that I had made an unholy mess of my finances, and brought misery to my family, I handed my problems to step change and have never looked back. Reviewed on: 2nd May 2024

Top People.

Very genuine people, they listen to you, then they explain what they can do to help you, as well as reasure you that they will deal directly with creditors, they take so much worry off your shoulders - Top people. Reviewed on: 2nd May 2024

Stress relieving process

Being able to do it all online was an enormous help Reviewed on: 2nd May 2024

Always there to help and excellent at review times

Always there to help and excellent at review times Reviewed on: 2nd May 2024

My experience with step change has been great.

My experience with step change has been great. Stepchange has really helped take a huge weight off my shoulders. Reviewed on: 2nd May 2024

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