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StepChange: Debt advice reviews

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4.95
Based on 16,685 reviews, last reviewed 12th May 2026
94800% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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Latest highest rating:

5

We were in dire straits financially so contacted Ste... We were in dire straits financially so contacted Stepchange for help and they were understanding and thorough in dealing with us giving us hope and ea... Read more Reviewed on: 12th May 2026
Chris Bacon's avatar
Chris Bacon

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16685)

You took the pressure off me to sort debts whilst i...

5
You took the pressure off me to sort debts whilst i dealt with cancer Reviewed on: 1st May 2024
Michael B's avatar
Michael B

Fast help

5
Great advice easy to talk advisers listen to you and help fast Reviewed on: 1st May 2024
Wcobretti W's avatar
Wcobretti W

Very helpful and reassuring with money problems whic...

5
Very helpful and reassuring with money problems which are scary to start with. I am very glad I made the choice to ask for help. Reviewed on: 1st May 2024
Neds's avatar
Neds

Friendly helpful staff

5
Friendly helpful staff Set up our DMP very simply and fast Reviewed on: 1st May 2024
David C's avatar
David C

I was in a very dark place and swamped with debt .

5
I was in a very dark place and swamped with debt .I tried talking to my bank but the experience was very negative and I felt humiliated and distraught.A family member persuaded me to approach , step change which I felt at the time would make me feel like a total failure .how wrong I was the experience was really easy and I spoke to staff who were totally helpful.non judgemental ,friendly and understanding .The sense of relief I felt knowing there was a way to survive was beyond my dreams .I took on a debt management plan that was affordable and gave me back control.i could live with a realistic budget. I only have 8 more payments until I am debt free .I cannot rate steochange highly enough they literally saved my life .things had got that bad Reviewed on: 1st May 2024
Patricia A's avatar
Patricia A

Great service thanks well recommended

5
Great service thanks well recommended Reviewed on: 1st May 2024
Mark Young's avatar
Mark Young

Just phone them. Don’t wait.

5
Well I was very ashamed to be in the debt situation..so it was difficult to make the move, and once I had I found all the staff very helpful indeed.Totally put my mind at rest, and there was no judgement. Reviewed on: 1st May 2024
Tessymay 's avatar
Tessymay

Helpful, understanding and efficient.

5
Helpful, understanding and efficient. Reviewed on: 1st May 2024
Annemarie H's avatar
Annemarie H

Help in dark times

5
StepChange is the sort of organisation that one goes to at what is usually one of the worst times in a person's life, when it feels like your world is crashing down around you. It takes courage to approach them, but they reward that courage with compassion. They look at your circumstances objectively and non-judgementally, and tend to help you arrive at a way forward. The world is a less scary place once you are with them, and although it can take a long time, after a while you start to see a possible future that doesn't involve loss and abject poverty. I will be forever grateful to them for the help they provided and continue to provide. Reviewed on: 1st May 2024
scdmpclientnwe's avatar
scdmpclientnwe

Stepchange we're very helpful...

5
Stepchange we're very helpful in setting up my debt management repayment plan.At a time which was very stressful for me. Reviewed on: 1st May 2024
Colin J's avatar
Colin J

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