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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16688 reviews)

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4.95

Based on 16,688 reviews, last reviewed 12th May 2026

94950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely lifechanging - could not have managed my... Absolutely lifechanging - could not have managed my financial situation without the support of stepchange Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16688)

Helpful, understanding and efficient.

Helpful, understanding and efficient. Reviewed on: 1st May 2024

Help in dark times

StepChange is the sort of organisation that one goes to at what is usually one of the worst times in a person's life, when it feels like your world is crashing down around you. It takes courage to approach them, but they reward that courage with compassion. They look at your circumstances objectively and non-judgementally, and tend to help you arrive at a way forward. The world is a less scary place once you are with them, and although it can take a long time, after a while you start to see a possible future that doesn't involve loss and abject poverty. I will be forever grateful to them for the help they provided and continue to provide. Reviewed on: 1st May 2024

Stepchange we're very helpful...

Stepchange we're very helpful in setting up my debt management repayment plan.At a time which was very stressful for me. Reviewed on: 1st May 2024

I got into a debt management program with step change

I got into a debt management program with step change 6 years ago, after turning my life around from active addiction. Step Change has really helped me in continuing to pay off my debts. Before I started I though what's the point, might as well kill myself. I was so wrong and I am proud of what I have achieved/ Reviewed on: 1st May 2024

Excellent service, friendly and helpful.

Excellent service, friendly and helpful. Reviewed on: 1st May 2024

So much help while i struggled with my cancer.

I have cancer and recently it's been difficult with ops and no longer being able to speak. I missed my review and with the year I've had each time I had it in my head to sort it I was either ill or in hospital. They stopped bugging me when I emailed them. I'm still struggling but feel much happier now knowing they have my back and won't just say do it or leave. Reviewed on: 1st May 2024

Didn't know which way to turn ,then I turned to step...

Didn't know which way to turn ,then I turned to stepchange and they have changed my life from a dark tunnel to rays of light . Would highly recommend them to anybody. Professional knowledgeable understanding with know judgement on yourself .can't speak highly enough about them. Reviewed on: 1st May 2024

All dread had gone after the initial call

With StepChange on board you always have someone to talk to, or you can manage your plan online. They help with every step of the way, without being judgemental. A great weight was lifted after I made the first call. Now our plan is nearly paid off. Can't thank them enough! Reviewed on: 1st May 2024

Feeling less stressed

They have helped me reduce my payments from £650pm to £250pm it was a massive relief, they have been so supportive and did all the work Reviewed on: 1st May 2024

Amazing service

Amazing service from the initial setup to answering any queries and resolving issues. Reviewed on: 1st May 2024

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