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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Stop taking the ostrich approach

As a person who would normally bury their head in the sand and try and ignore debt, hoping the debt fairies would take it away, I have found StepChange to be a breath of fresh air. They have offered me the support needed to retake control of my debts in a manageable way. Even when I had a significant change in my financial situation, they offered me a number of options and supported me in my decision. Would highly recommend! Reviewed on: 2nd May 2024

reviewed

very helpful; have helped me over a difficult period Reviewed on: 2nd May 2024

Great service

I am in debt and Stepchange have given me great support Reviewed on: 2nd May 2024

Stepchange saved me and my sanity!

Stepchange saved me and my sanity, I can sleep at night. Most of my communication is online now but when I first started with this company they were so helpful and hekpled me so much. Thank you. Reviewed on: 2nd May 2024

Been very helpful all through my time with them help...

Been very helpful all through my time with them helping me bring my debts down always there when I need to ask a question Reviewed on: 2nd May 2024

I did not sleep at night.

When I first contacted Step change I did not sleep at night, worried myself, too many crazy thoughts, what was life all about. Credit cards were my down fall, a divorce, no work, no money , well live on credit cards. Spoke to Step change two phone calls, listened to them, started a repaymeny plan, and ever since still paying, but now sleep, answer the phone, live a normal life Reviewed on: 2nd May 2024

Changed my life around.

Changed my life around. Took away the worry and fear of managing my ever-increasing debts, wondering when the baillifs would come knocking on my door. Reviewed on: 2nd May 2024

Quick and simple,a massive weight off my mind.

Quick and simple,a massive weight off my mind..friendly and understanding staff!!!! Reviewed on: 2nd May 2024

Debt management and mental wellbeing

I was getting deeper into debt problems which I had no way of sorting out. StepChange immediately arrested the worsening of the problem, took over communication with each creditor and supported me in making a realistic plan to clear all debts in two years. Of greatest value was the lifting of mental ill health stresses. Reviewed on: 2nd May 2024

I was struggling with my debts and they were always...

I was struggling with my debts and they were always asking for money that I could not afford. I then came across StepChange and decided to ask for help and they were great. Reviewed on: 2nd May 2024

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