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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

StepChange - SUPERB service/help

So helpful - understood debt management to a 't' - explained everything in detail - very thorough when going through my debt issues - made me feel valued & were not 'judgemental' in any way. My life/mental health is so much better now - THANK YOU. Reviewed on: 2nd May 2024

Efficient understanding and patient in dealing with...

Efficient understanding and patient in dealing with me at my most vulnerable Reviewed on: 2nd May 2024

From the very beginning when I did not know how to c...

From the very beginning when I did not know how to cope with debt to being nearly debt free has been such a blessing. Reviewed on: 2nd May 2024

Lifesavers

The stress that comes with debt can easily seem insurmountable & become overwhelming. Dealing with creditors and financial institutions only adds to that pressure. StepChange helped me with a debt management plan, dealt with my creditors, provided invaluable professional advice & support and felt that I had someone who was on my side and really cared about resolving my debt problems. With their help I am looking forward to being debt free by the end of the year. It's been a long hard journey, but without the help of StepChange I would have been looking at a mountain in despair, rather than reaching the summit. I can honestly say they saved my life. Reviewed on: 2nd May 2024

I have been using Stepchange for the last 5 years.

I have been using Stepchange for the last 5 years. They have helped me pay back my debts without the extra interest being added. I pay them an agreed amount each month and they pay your debts on your behalf. I honestly don't know what I would of done without their help. Thank you Reviewed on: 2nd May 2024

All Advisers who helped me set up a repayment budget...

All Advisers who helped me set up a repayment budget to pay off my debts have been professional, understanding and made me feel comfortable discussing my debt problems. I would certainly recommend Stepchange to help anyone with debt problems, as taking the first step by contacting them, was the best thing I've done. Reviewed on: 2nd May 2024

A light in what was a very dark place.

I thought there was no way forward when I learned of Stepchange, since, they have allowed me to maintain a financially structured and mentally peaceful existence. Reviewed on: 2nd May 2024

life savers

Stepchange practically saved my life. I didn't know where to turn after losing my job, i felt i was drowning. They provided a life raft, which i'm still rowing, but know where i'm going. Reviewed on: 2nd May 2024

Helped with a plan for my money

Helped with a plan for my money and took control of contacting those I owed money to. Made a tough and stressful period a little easier to deal with so would highly recommend if you are in a position where you think there's no help, there definitely is! Reviewed on: 2nd May 2024

Non judgemental staff.

Non judgemental staff. Completely free service and excellent support. I owed £75,000 at the onset of my plan. I now owe only £1,100. Reviewed on: 2nd May 2024

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