Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Dependant on your situation, remember you must open up.

Dependant on your situation, remember you must open up. StepChange realy help in this , polite, knowledgable,work with you and for you, it may take time but I found they go the extra mile. Reviewed on: 2nd May 2024

Stepchange changed my life!

Using the Stepchange service to manage my debts has been brilliant! They offer a straightforward, non judgemental and realistic way to cope with debt, which allows you to get back on track with your finances, stop feeling anxious and fearful about the future, and get your life back. Reviewed on: 2nd May 2024

Very helpful in my difficult time

Very helpful in my difficult time Reviewed on: 2nd May 2024

They were great in helping provide a debt management...

They were great in helping provide a debt management plan. Have worked with them for a few years now and always found advisers to be friendly, informative and responsive to our needs. Reviewed on: 2nd May 2024

Great service .

Due to redundancy and a bereavement I found myself in financial difficulty. I didn’t know where to turn I was embarrassed to be in this situation and was in a very dark place. After contacting step change and receiving their help I am less anxious and feel that I can carry on knowing my debts are being sorted and no one is going to come knocking on my door. They have answered all my questions and dealt with both my creditors which is a great weight off my shoulders. I can’t thank them enough. Reviewed on: 2nd May 2024

One of the best companies to exist

It still amazes me how a company like StepChange exists in todays world! A FREE service that is only after one thing - to help you clear your debt in a sensible and straight forward way. It is one of the most wonderful companies I've ever worked with, supporting me to set up a DMP to pay off my debt. Without StepChange, I don't know who else I would have approached for help. Reviewed on: 2nd May 2024

Helpful and reliable

I have had no bad experience with step change and they have always been there to help me Reviewed on: 2nd May 2024

Very empathetic and understanding.

Very empathetic and understanding. They don't judge, a joy to work with, especially under stressful circumstances. Reviewed on: 2nd May 2024

Lifesaver

I got myself in a complete financial mess due to mental health problems. I was being harrassed by banks daily and it was destroying me. My mum suggested having a look at StepChange. The best descision I ever made! Everything was done online, every time I've contacted them they have been incredibly helpful and reply within a day or so. I haven't been contacted by any banks in a few years now which has allowed me to recover and get my life back on track. If you're having financial problems, please contact StepChange! Reviewed on: 2nd May 2024

Stepchange are friendly and always helpful.

Stepchange are knowledgeable, friendly and always want the best for their clients. I have overcome significant financial difficulties with the help and advice of StepChange. I can't recommend them too highly. Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub