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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange are a excellent service

Stepchange are a excellent service Reviewed on: 2nd May 2024

I found them very helpful and understanding of my si...

I found them very helpful and understanding of my situation. I didn’t feel judged. My anxiety over my debts started to reduce, once I contacted them. Wish I’d done it sooner. Reviewed on: 2nd May 2024

So helpful.

They where so helpful when I needed help at the worst time of my life with debt. The help they gave was easy to understand and got everything sorted in place for me , they where fantastic. Reviewed on: 2nd May 2024

I'm not too good at speaking over the phone and step...

I'm not too good at speaking over the phone and stepchange done all the work for me online. I can now sleep at night without worrying about my debts. Excellent service, thankyou so much for helping me Reviewed on: 2nd May 2024

I’ve had great dealings with this company and the ar...

I’ve had great dealings with this company and the are very considerate really looked after me-I would recommend them anytime excellent is the word for it Reviewed on: 2nd May 2024

Very helpful people

Very helpful people, quick to respond and excellent service Reviewed on: 2nd May 2024

I was in a bad position and they helped me turn thin...

I was in a bad position and they helped me turn things around Reviewed on: 2nd May 2024

reliable

when i in trouble with my debt step change help me to consolidate my debt and i move on with my life Reviewed on: 2nd May 2024

Light at the end of the tunnel!

StepChange has helped us out of a debt problem and have taken it all in their stride without commenting on or 'telling us off' as to why we got into this pickle. They are completely neutral and give a lot of help and advice as well as sorting out our creditors. It's a great relief to have them on your side. Reviewed on: 2nd May 2024

Fantastic from the start helping me sort a great pla...

Fantastic from the start helping me sort a great plan for my debt payment plan Reviewed on: 2nd May 2024

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