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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

A fantastic company to deal with.

A fantastic company to deal with. Turned a nightmare situation in to a managable calm, fantastic advice and ease of worries. Continual information shared, Reviewed on: 2nd May 2024

Fantastic service

Always helpful and understanding. Great support and very informative. Fantastic customer service. Reviewed on: 2nd May 2024

Incredible service, life changing.

I had my life back and severe depression began to ease within months, after they took control and supported me with a debt management plan, and wrote to my creditors, it is an amazing service, and has probably saved many lives, or at the very least helped people like myself to get my life back. Reviewed on: 2nd May 2024

They ease the burden of debt with great help.

They ease the burden of debt with great help. Good communication throughout.Always ready to help Reviewed on: 2nd May 2024

A light at the end of the very dark tunnel

You have always been there for me even when I mess up. Helpful kind good advice. Reviewed on: 2nd May 2024

Excellent service and really help when i had issues

Excellent service and really help when i had issues Reviewed on: 2nd May 2024

StepChange is like a dolphin that saves you..

StepChange is like a dolphin that saves you from the sharks. And, they render so much help without expecting anything in return. Rare gem! Reviewed on: 2nd May 2024

StepChange has changed my life.

StepChange has changed my life... for the better. Took away all the pressure and makes life affordable again. Real people at the end of the line if you need to talk or have any questions Reviewed on: 2nd May 2024

StepChange helped me reset my personal finances

StepChange have managed my debt efficiently. They explained how debt management worked, and helped me deal with the many and various demands I have received from creditors. It is a very good service and I would recommend it to anyone with debt issues Reviewed on: 2nd May 2024

Exceptional service from Stepchange

I approached Stepchange as a last resort when needing expert advice on debt management. I wasn't aware of the services they provided and was delighted when they put together a solution, enabling me to live stress free whilst paying off my debts. Reviewed on: 2nd May 2024

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