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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Twin saving graces

I was in a very vulnerable, difficult position when I first contacted Stepchange. They offered twin saving graces of practical, structured debt management with friendly, helpful, non judgemental advice and support. I could not have dealt with my debt without them. Reviewed on: 2nd May 2024

Quite literally saved my life

Stepchange have been invaluable in getting my life back. The best thing I’ve ever done & the weight off my shoulders is immense. Can’t thank them enough. They get in touch with all the creditors for you & make it really simple taking all the worry away. Reviewed on: 2nd May 2024

They were so helpful in supporting me to get my fina...

They were so helpful in supporting me to get my finances in order. Never judging always supportive Reviewed on: 2nd May 2024

Excellent service, I truly believe the kind so kind...

Excellent service, I truly believe the kind so kind helpful people of srepchange saved my life, in the 5 + years they been helping they always shown consideration, non judgemental, professionalism , thoughtfulness and so much more, a true brilliant service for those in desparation of life , especially when no one else really wants to help... thank you so much faithfully and sincerely..... Reviewed on: 2nd May 2024

Helpful and considerate.

Helpful and considerate. Make you feel at ease. You don't feel judged Reviewed on: 2nd May 2024

Plain & Simple Help.....

Easy to follow steps online. No judgement just plain simple 'let's do this'. Swift responses. Most helpful and understanding on the telephone. I am a very satisfied and grateful client. Reviewed on: 2nd May 2024

I was in a very bad place financially and mentally b...

I was in a very bad place financially and mentally but thanks to Stepchange my life has completely turned around. I am now financially in a great position.,which enabled me to get married without worry about money, I also now have a good credit score. I think without Stepchange my life would have eventually become almost impossible but now I am loving life , embarrassing every day. Reviewed on: 2nd May 2024

Amazing service

Amazing to be able to sleep at night, Application was easy and feedback was quick and informative, dashboard is simple to use and allows me to check on my debts or make changes. Reviewed on: 2nd May 2024

Stepchange has really helped me get my debts down.

Stepchange has really helped me get my debts down. I owed £16,000 now i only owe £4,000 and they are very understanding Reviewed on: 2nd May 2024

If you need help do not hesitate and get in touch wi...

If you need help do not hesitate and get in touch with StepChange, they walk you through all your options, you get that big weight of your shoulders Reviewed on: 2nd May 2024

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