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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,660 reviews, last reviewed 8th Jul 2026
189050% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026
Ernest Obeng's avatar
Ernest Obeng

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18660)

StepChange are a professional and compassionate orga...

5
StepChange are a professional and compassionate organisation. I cannot praise the life changing service they provide enough. Reviewed on: 2nd May 2024
Mark B's avatar
Mark B

Life Changer

5
Stepchange is a Life Changer. I was addicted to Credit Cards and living a vicious loop of taking loans to consolidate other ones . For years all that I had was debts that I simply couldn't managed, until I found Stpechange . The process is seamless . Their team is friendly and professional, and honestly they just took control of all my debts and made it into one manageable payment . I feel free of debts & I learned to live a life without using any Credit . A Game Changer . Reviewed on: 2nd May 2024
Dani's avatar
Dani

Amazing staff who reassure you.

5
Amazing staff who reassure you. Always have the answer to your questions, never judge you, just genuinely want to help you. Reviewed on: 2nd May 2024
Lea S's avatar
Lea S

So easy to set up .

5
So easy to set up . Everyone so nice and friendly to talk to. No judgement just wanting to help and making sure your on the right plan for you. Reviewed on: 2nd May 2024
Nic's avatar
Nic

Helped me out from my first phone call call

5
Helped me out from my first phone call, easily changed when my finances changed and I'm now close to being debt free. Reviewed on: 2nd May 2024
John S's avatar
John S

One of the best, I not the besy

5
Over the years, people StepChange have been unfailingly sympathetic and helpful.. I cannot recommend them highly enough. Reviewed on: 2nd May 2024
M S's avatar
M S

Excellent

5
No judging, friendly, understanding company that helped me find my peace again Reviewed on: 2nd May 2024
Maira's avatar
Maira

I was in debt and step change is helping me alot.

5
I was in debt and step change is helping me alot. Reviewed on: 2nd May 2024
Abimbola 's avatar
Abimbola

Brilliant organisation.

5
Brilliant organisation. Literally saved my life! Easy to use website. Lovely staff. Took all the pressure off of me. A huge weight off of my shoulders, they took on all the communications etc. Reviewed on: 2nd May 2024
Cathy's avatar
Cathy

Highly recommended. Saved me from spiralling!

5
4 years ago I was left heavily in debt by my ex partner. I didn’t know what to do so contacted Stepchange. They were great and helped me deal with it and stopped me spiralling further. Every month I’ve chipped away at the debt and will now be debt free by the end of the year which is a fantastic feeling! Reviewed on: 2nd May 2024
Ellie's avatar
Ellie

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