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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16733 reviews)

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4.95

Based on 16,733 reviews, last reviewed 13th May 2026

97000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange helped me in a crisis. Supporting an adult child on the autism spectrum who ran up terrifying debts impacted on my own finances. I used my own credit cards and bank loans to... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16733)

Great customer service

I was scared of calling up but wish I'd done it well before now but it not to late I'm getting all the help I need Reviewed on: 10th August 2023

Excellent service

Very easy to use, contact very helpful individuals Reviewed on: 10th August 2023

Great advice

Step change were brilliant in giving advice and helping me set up a way o pay my debts and all done online absolutely recommend im in a better place where i can now afford my debts Reviewed on: 8th August 2023

Such a great service

Step change is an absolutely invaluable service. Cannot reccomend more highly, often refer clients. Reviewed on: 7th August 2023

Highly recommended

I would advise anyone who is struggling with debt to speak to stepchange, as soon as I spoke to them I felt a weight had been lifted. Reviewed on: 7th August 2023

Listening and helpful.

The staff have been reassuring and marvellous. The advice and service offered were a relief—a necessary light at the end of a bleak tunnel. Reviewed on: 6th August 2023

They have released a huge burden from me.

Facing up to debt is a really scary thing, it is easier to just put your head in the sand and ignore it. Another debt management company approached me and I was paying £40 a month and their service was terrible, they lied about what they were doing, they bullied me into staying with them and I still had to contact everyone I owed money to, which is the most difficult part. I thought if I paid, I would get a better service, I was totally wrong. Step Change are amazing, and now feel as if I am beginning to sort my life out. Step Change contacted all of my creditors. I pay a set monthly amount to Step Change and they distribute it all to pay off my debts. The website is really clear. At anytime I can use it to update my monthly expenditure, see how my debts are decreasing. And all of this is for free. They have released a huge burden from me, I know feel as if I am taking control of my life. They are amazing. Reviewed on: 6th August 2023

Stress now gone!

They help me consolidate a debt as really struggling to live with costs of living. I don't know how I would have coped without their help. Reviewed on: 6th August 2023

Ratei

This is the best thing if you find you with money problems all ways contact step change with their help you will be feeling stress and worry free . Reviewed on: 4th August 2023

Compassion and Strength

Help when everything around you feels to be falling apart is a life line ……… Step Change customer services were exceptional and treat you like you matter when you only feel like you have failed …. Eternally grateful for the communication and support I have received so far Reviewed on: 3rd August 2023

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