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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

So easy to sign up and a huge weight off...

So easy to sign up and a huge weight off my shoulders Reviewed on: 27th May 2026

Amazing!

Everyone I have spoken to from the beginning have been amazing. I've never ended a call with an unresolved problem and the help I've received is great. I've never felt rushed to end a call and everyone has been really understanding and patient when I've has a meltdown. Reviewed on: 27th May 2026

Feel normal again

My experience with Stepchange has been a very positive experience. From the start I was put at ease, not made to feel stupid for getting into debt and being helped to sort debts and deal with them and feel better about myself Reviewed on: 27th May 2026

Sympathetic ear, understanding and empathy shown on...

Sympathetic ear, understanding and empathy shown on our first phone contact. Explained all options available and dealt with our concerns and situation. Reviewed on: 27th May 2026

Very good service

Very helpful , always ready to assist Reviewed on: 27th May 2026

StepChange helped change my life around.

StepChange helped change my life around. Always helpful and handle things extremely well Reviewed on: 27th May 2026

Support when I needed it the most, extremely helpful...

Support when I needed it the most, extremely helpful and non judgmental, a fantastic experience and really helped me get on track at a time when I thought there was no way up. Reviewed on: 27th May 2026

Very efficient and friendly service.

Very efficient and friendly service. Had my debt management plan set up no problem. Any time I have had to call them, they have sorted my issue and/or put my mind at ease very quickly Reviewed on: 27th May 2026

They are amazing,pretty much saved my life

They are amazing,pretty much saved my life Reviewed on: 27th May 2026

Excellent first class help and assistance!

Excellent first class help and assistance! Directed in the right direction Reviewed on: 27th May 2026

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