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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16492 reviews)

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4.95

Based on 16,492 reviews, last reviewed 9th May 2026

85400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Simple solution of our debt problem Handled our debt problem rapidly simply and efficiently. Eventually stoped the harassment of persistent threatening mail and phone calls. Handled my w... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16492)

Stepchange were recommend to me and it was the best...

Stepchange were recommend to me and it was the best thing anyone can do it took away the stress and anxiety and sleepless nights, it put me on the correct path. Reviewed on: 6th May 2026

If you need help, do it

There’s no other service you should turn to in the uk Reviewed on: 6th May 2026

l good advising team.

helpfull good advising very understanding and supporting team Reviewed on: 6th May 2026

Excellent charity!

I was directed to StepChange after struggling financially, I wasn't really expecting much as I wasn't sure what they could do to help, however I was pleasantly surprised to hear they were able to get in touch with all of my creditors themselves, arrange payments with them without having to involve me at all, it took a massive strain off of me and has helped me save a little bit of money monthly ongoing. Reviewed on: 6th May 2026

Always had good advice and support when I needed it.

Always had good advice and support when I needed it. Reviewed on: 6th May 2026

I have a big debt , step change put me at ease and m...

I have a big debt , step change put me at ease and made me feel safe again Reviewed on: 6th May 2026

Brilliant

Excellent customer service and extremely helpful Reviewed on: 6th May 2026

Brilliant and very helpful and understanding

Brilliant and very helpful and understanding Reviewed on: 6th May 2026

I turned to StepChange at an incredibly difficult ti...

I turned to StepChange at an incredibly difficult time in my life, and I’m so grateful that I did. From the very start, the lady I spoke to was clear, patient, and genuinely kind in explaining what would happen next. She made everything feel manageable when I was feeling completely overwhelmed. Straight away, I felt a sense of relief, and for the first time in a while, I felt hopeful. Reaching out was the best decision I could have made, and I’m so thankful for the support I received. Reviewed on: 6th May 2026

From initial enquiry to final solution each step was...

From initial enquiry to final solution each step was explained politely in simple terms. No question asked was too much trouble. Reviewed on: 6th May 2026

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