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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16493 reviews)

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4.95

Based on 16,493 reviews, last reviewed 9th May 2026

85450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic Stepchange have been fantastic, they helped when it was needed the most, working out a plan & relieving the stress & worry. Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16493)

Amazing help

I have been using this service for years and they have helped me so much in the last 7 years. Life saving. Reviewed on: 6th May 2026

Have helped me overcome my dept problems.

Have helped me overcome my dept problems. Reviewed on: 6th May 2026

Very helpful, proffesional, kind and help you 100%.

Very helpful, proffesional, kind and help you 100%. Reviewed on: 6th May 2026

Don't leave it!!!!!!!!! Get help ASAP.

They have really helped me in getting my finances in order. Getting into debt due of the cost of living crisis a few years ago was a hard pill to swallow. But Step Change have helped me get everything in order so I can get it paid off in a way that I'm able to sustain, so I can then move on in life debt free. They're brilliant to speak with and extremely understanding. Reviewed on: 6th May 2026

excellant Service

I find Stepchange very helpfull and give excellant advice Reviewed on: 6th May 2026

Great help never judged stress taken away excellent...

Great help never judged stress taken away excellent service Reviewed on: 6th May 2026

Understanding your difficulties

Compassionate, non judge mental. Great advice given highly recommend step change it take the whole pressure off of your shoulders, you can relax knowing they handle it all for you and you have 1 monthly payment to make. Reviewed on: 6th May 2026

Supportive, Professional and Life-Changing Advice

I can’t thank the team enough for their support. They gave me clear, impartial advice at a really difficult time and helped me feel back in control of my finances. Everything was explained clearly, without judgment, and they made the whole process much less stressful. I’d highly recommend them to anyone needing debt advice. Reviewed on: 6th May 2026

possibly saved my life

I got myself into massive financial hole and it was extremely helpful there was someone that could help me with getting out of it as I honestly had no idea what to do Reviewed on: 6th May 2026

I found myself in financial situation after a period...

I found myself in financial situation after a period of serious ill health and being ill health retired from work, this had a major impact on income and despite lifestyle changes still found it impossible to manage to keep up with outgoings, I decided to swallow my pride and give Step Change a call, I was given all the options available to me to help in the longer term and whilst it will take a few years to become debt free it has helped immensely and I feel more in control Reviewed on: 6th May 2026

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