Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I was in a dark place

I was in a dark place and without their help and support I’m not sure what would have become of me. Thanks to them they have helped me slowly get my life back. Reviewed on: 27th May 2026

Excellent service 5 stars

Excellent service from start to finish Reviewed on: 27th May 2026

The last lady I spoke to was so helpful and reassuri...

The last lady I spoke to was so helpful and reassuring and took the worry away from me. Reviewed on: 27th May 2026

Brilliant debt advice

Absolutely amazing debt advice charity, which helps reduce the anxiety surrounding money problems and may even save some people's lives. Thank you. Reviewed on: 27th May 2026

Always easy to talk to , staff very helpful

Always easy to talk to , staff very helpful Reviewed on: 27th May 2026

Keeping in control

With the help of StepChange we were able to make regular monthly payments to our creditors within our budget. StepChange brought back light at the end of the debt tunnel, which we thought we’d never see again. Reviewed on: 27th May 2026

When my husband passed away unexpectedly I got in to...

When my husband passed away unexpectedly I got in touch with StepChange because I didn’t know how I was going to sort out my finances. I couldn’t see a way of paying off all the debt we had. They took time to go over everything and worked out the best possible solution for myself. It’s like a weight is lifted off my shoulders. Now I sleep easier knowing that debt collectors will not be at my door. Reviewed on: 27th May 2026

Excellent Service provider throught my whole experie...

Excellent Service provider throught my whole experience with stepchange Reviewed on: 27th May 2026

No judgement, just support.

No judgement, just support. It helped me get back in control of a situation that had spiralled. Just a little way to go then I’ll be debt free!! Reviewed on: 27th May 2026

Stepchange helped me get my debts in order.

Stepchange has really helped me gets my debts in order. They are understanding and don’t run you down. They also keep you up to date on what they are doing to help you out. Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Solutions
from Money Advisor 3.94 from 13 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub