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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

A lifeline when I did not have one

Stepchange really were a lifeline when I needed help following a divorce. Can't thank them enough. Reviewed on: 25th July 2021

A god send!

I have found the service so very helpful, professional and non-judgemental. I would highly recommend this service to anybody with financial difficulties Reviewed on: 25th July 2021

Amazing

They are amazing, nothing is to much trouble. Reviewed on: 25th July 2021

Life savers...

Helped my family at a very difficult time...Helpful & professional... Reviewed on: 25th July 2021

Life changing

After years of struggling with spiralling debts and feeling there was no end in sight, Stepchange has given me hope and removed the worries that I had! It’s a great charity. I cannot sing their praises enough. Reviewed on: 25th July 2021

Stepchange is effective efficient and friendly

I can only praise the work of Stepchange for people in financial difficulties they pick up quickly and are always there to advise and help Reviewed on: 25th July 2021

Always there with advice and support

Step Change have been helping, advising and guiding me through my debt problems. I have never felt l was being judged. The relief l felt when l had spoken to them and faced up to my debt and started to get things sorted. Reviewed on: 25th July 2021

Brilliant service

Staff always helpful, friendly, and easy to understand,excellent service. Reviewed on: 25th July 2021

Excellent, helpful and friendly organization

I am pleased to have Step Change on board. They are providing me with excellent service. Actually the best move I made some years ago. Today, I feel very comfortable and I highly recommend if you need support. Reviewed on: 25th July 2021

The best

Kind undereranding and non judgemental a few words to describe the staff Reviewed on: 25th July 2021

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