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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,601 reviews, last reviewed 10th Jun 2026
186450% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026
Laura W's avatar
Laura W

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18601)

Taking back control

5
I have managed to do be able to get.my life back on track financially and feel confident in being able to make plans and decisions for he future. Reviewed on: 1st May 2024
Charlotte's avatar
Charlotte

Absolutely great advice very compassionate and kind...

5
Absolutely great advice very compassionate and kind - very helpful and very kind and understanding making me feel at ease Reviewed on: 1st May 2024
Linda W's avatar
Linda W

Since 2010, staff at StepChange have offered their t...

5
Since 2010, staff at StepChange have offered their truly professional manage of my DMP. I am grateful for their unselfish help in the matter. Reviewed on: 1st May 2024
Prithvi Datta's avatar
Prithvi Datta

Credit card Debt from despair to solution !

5
Faced with £90K credit card debt with interest rates making repayment impossible as a result of business failed and self-employed. Went to Stepchange found on-line. Brilliant advisor sorted Debt Management Plan now midway through. Stepchange have turned despair into a realistic and obtainable solution for all parties. Reviewed on: 1st May 2024
jonathan B's avatar
jonathan B

I was in bad situation regarding finance.

5
I was in bad situation regarding finance.me and my wife were doing well financially before April 2020 till my wife been diagnosed with severe rheumatoid arthritis where I was only one working and our was at universitymy debt start accumulated.one point I don't what to do and how I will pay my bills.then one my friend advised me to call step change. Which I did.and these guys help me and still help me.i was getting threat letter from debt collectors.big thank you to the staff of step change. Thank you is not enough for the great job they are doing.they save my life kind of way. Reviewed on: 1st May 2024
Mahmad E's avatar
Mahmad E

Excellent people, really helpful, thank you so much

5
Excellent people, really helpful, thank you so much Reviewed on: 1st May 2024
Steve B's avatar
Steve B

Step change helped me so much with my debts when I w...

5
Step change helped me so much with my debts when I was at my lowest there was no judgement at all when I spoke to their customer adviser if anything they eased my mind so much and lifted a big weight off my shoulders thankyou so much for all the help step change. Reviewed on: 1st May 2024
Natalie H's avatar
Natalie H

Really nice and happy to help me

5
Really nice and happy to help me Reviewed on: 1st May 2024
Karl O's avatar
Karl O

Life savers

5
When I got into debt 6 years ago I was so stressed and didn’t see a way out. I found out about step change on the internet and gave them a call. I was put at ease immediately and felt that they wanted to help me get back on the right track. They took all my worries away and came up with a repayment plan suitable to my situation at the time. Every time I wanted to change my budget or ask for a reduction in payments due to being out of work they were so helpful. I can’t recommend them enough, they saved my life so to speak. Reviewed on: 1st May 2024
Sue S's avatar
Sue S

Lifesavers

5
After getting into debt I didn’t know where to turn. I was recommended Stepchange by a colleague and contacting them was the best thing I’ve ever done. I am now just two payments away from clearing all my debts and the relief is immense Reviewed on: 1st May 2024
Emma P's avatar
Emma P

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