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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16816 reviews)

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4.95

Based on 16,816 reviews, last reviewed 19th May 2026

101000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A wonderful organisation A wonderful organisation helping people at their worst times. It is an invaluable service assisting with rebuilding lives. Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16816)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent service

No problem too great! The service provided enables you to manage your debts and move on with your life! Reviewed on: 7th July 2023

Brilliant

Very professional, polite and empathetic. Couldn't more, superb people. Reviewed on: 7th July 2023

Fantastic!

These guys provide such valuable reassurance to people in times of need. Everyone I’ve spoken to has been knowledgeable, friendly & professional. Phone lines are always manned and you can always get the answers from the first person you speak to which is frankly a miracle these days! Give these guys ALL the awards! Reviewed on: 7th July 2023

Understanding, quick, easy and fully transparent

Helped me so much with overwhelming debt, was so quick and easy. Given so good information that's simple to understand and various options on which would be the best path based on personal circumstances. Kept up to date regularly. Customer service and online information and access is brilliant. Thank you for your help. Reviewed on: 7th July 2023

Freedom

Due to the escalating cost of shopping and energy I found myself using credit for everyday expenses and then struggling to keep up with repayments. After I contacted step change I felt a weight lift, I have slept better over the last few nights than I have in a long time. Reviewed on: 7th July 2023

Fantastic and helpful

I got myself in so much debt and struggling to keep up repayments. These gave so much help Reviewed on: 7th July 2023

Amazing company

Helped me out at a time I felt there was no way out. Forever grateful for what they have done for me Reviewed on: 7th July 2023

Life Saving Help

Struggling to make ends meet after my retirement, COVID, Gas and Electric charges etc, etc. I phone Step Change for advice. I was supported right from the start. Advice on which path to take made me feel so much better and the worry ebbed. I have had no issues whatsoever, that Step Change have not been able to listen to and help. Reviewed on: 7th July 2023

Take 1st Step, Change your life.

The staff here are truly amazing, Helped me get back on track after running up debts , very professional and always a call away if needed. I honestly cannot praise their service high enough. Life changing approach to dealing with debts. Reviewed on: 7th July 2023

Amazing

Step change have been absolutely amazing with helping me with a debt management plan really wish I had got in contact sooner. The thought of being judged was too embarrassing but they were extremely helpful and offered the best advice. For the first time in years I don't feel stressed about money worries. Reviewed on: 7th July 2023

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