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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Help on the long road

It is helping me on my road to being debt free. I was not sure whoch way to turn, or how to go about things, people don't really talk about debt. Finding StrepChange was a real relief. Reviewed on: 27th May 2026

Literally saved me from disaster

Literally saved me from disaster Reviewed on: 27th May 2026

Spoke to them about 3 weeks ago updated all my detai...

Spoke to them about 3 weeks ago updated all my details but when I go into my account nothings changed and last years figures so I’m confused have tried to phone but always such a long wait Reviewed on: 27th May 2026

They helped me when no one else did.

They helped me when no one else did. Reviewed on: 27th May 2026

Great friendly service.

Great service, I was extremely anxious contacting stepchange but they were so friendly and non judgemental, they listened and advised on a solution that worked for my circumstances .I slept for the first time in a long time after contacting them. Reviewed on: 27th May 2026

Debt Advice

All done online, no need to speak to anyone which I preferred because of embarrassment of having to use the service Reviewed on: 27th May 2026

Positive

There help has been invaluable at a time when you think you have nowhere else to go. Reviewed on: 27th May 2026

Always willing to help and deal with everything.

Always willing to help and deal with everything. Reviewed on: 27th May 2026

Always very attentive when contacting.

Always very attentive when contacting. They listen to you and act on it without any hesitation. They put you at ease and very friendly staff. I was very stressed until contacting them but now I feel a lot happier. Keep up the fantastic work you do. 10/10 Reviewed on: 27th May 2026

stepchange

easy to speak with no judgement,helpful and understanding Reviewed on: 27th May 2026

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