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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16784 reviews)

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4.95

Based on 16,784 reviews, last reviewed 16th May 2026

99500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Im so glad that Stepchange is there for me, you're h... Im so glad that Stepchange is there for me, you're helpful what should I do without you? I really thank you. Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16784)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Life changing service

One of the most caring and compassionate team I have ever dealt with. Fantastic service. Reviewed on: 7th July 2023

Amazing

Although my journey with step change they have been fantastic, always ready to listen and offer advice and help where and however they can. Reviewed on: 7th July 2023

StepChange - very helpful and supportive

I was very anxious in making the initial contact. I received such good advice in helping to resolve my financial problems. I am very grateful for the help and with the ease of communication with the advisors during what was a difficult time for me. They have continued to be supportive after sorting out a management plan with me. Reviewed on: 7th July 2023

Debt management

Step change helped me handle my debts with advice and support along with handling my fiance Reviewed on: 7th July 2023

Excellent helpful service

So easy to set up the management ,have at least monthly updates and statements. No hassle from the companies involved .We'll recommended Reviewed on: 7th July 2023

Great service

Easy to talk to,any questions answered overall great service Reviewed on: 7th July 2023

Efficiency and helpful

Really quick to organise. Helped shed a weight off my mind. Reviewed on: 7th July 2023

managemestuart

Create service a lot of my mind Very professional Reviewed on: 7th July 2023

Great help when very worried

Very easy to use online. Great help and relief when depts make you very feel very low. Reviewed on: 7th July 2023

Back on track

Amazing company lovely people very understanding Reviewed on: 7th July 2023

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