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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16806 reviews)

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4.95

Based on 16,806 reviews, last reviewed 18th May 2026

100550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A friendly ear when i needed it most. A friendly ear when i needed it most. Stepchange contacted my creditors and negotiated the plan which is what i had dreaded the most. The peace of min... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16806)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Debt advice

The staff are all amazing. They are so helpful and have so much information available. They talk through all your options. Reviewed on: 7th July 2023

The Team are awesome

They have been brilliant, when I was at a crisis, they were there to offer advice and help. They do such an awesome job, I just wish there was more personnel, it can be difficult to speak with advisors because they are inundated with calls. Reviewed on: 7th July 2023

Debt Management

I approached Step Change about a year ago and they helped me organise my debts and dealt with my creditors. Their help took an enormous amount of stress from me and allowed me to get on with my life knowing my debts were being met. life is better now my debt is reducing and under control and Step Change are only a phone call away if I need any help.. Thank You! Reviewed on: 7th July 2023

Amazing service

The man I spoke to helped set up my debt plan and helped talk me through step by step! Has took all the worries off my shoulders and changed my life as a single working mum! Reviewed on: 7th July 2023

The best debt management company

These guys are brilliant, they are reassuring, none judgmental, kind, caring. Every step of the way was pretty smooth. There were stressful times, but that’s not on them, if anything they eased that stress. They always answered my questions and calmed me. Genuinely a brilliant organisation, would recommend to anyone struggling to pay their debts. I wasn’t struggling but had so many I got overwhelmed, they calmed me and put things into perspective that the money I owed in my whole life span isn’t a lot. That whilst I needed to start the DMP, it wasn’t unmanageable and gave me a good time frame of how long it would take to pay. I now don’t stress about debts and that is, 100% thanks to them. Definitely award winning service from start to finish. As you can tell, I cannot sing their praises enough Reviewed on: 7th July 2023

Support on financial matters

Splendid process helped with support and procedures!! Support is there when needed!! Reviewed on: 7th July 2023

Gratitude

I can not thank step change enough for being there for me. I took over the role of full time carer for my mother. Leaving a good business, paying all my creditors on time and without hesitation, too having to live on carers allowance and no other income, and getting into debt. Thankfully someone pointed me in the direction of Step Change and through them , i am now paying creditors what i can within my budget, which in turn gives me less stress, and able to be a carer without the worry of when someone will knock on the door. A Big thank you for being there . Reviewed on: 7th July 2023

Fantastic

Took so much weight off my shoulders and really helped me to get my finances back on track. Reviewed on: 7th July 2023

Exceptional

Staff very helpful. Always listen and give the best help they can. Very easy to talk to. Will recommend them to anyone that needs there expertise. Reviewed on: 7th July 2023

Caring, compassionate, professional .. and attentive to me.

The arrival of the cost-of-living shockwave drove me into unsustainable payments on existing debt. I had zero support from anyone, particularly my bank. I approached Step Change desperate for guidance and help. The advisors are exceptionally helpful and attentive to my financial position. I will ALWAYS advise anyone in my position to turn to Step Change. They deliver! They care! Reviewed on: 7th July 2023

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