Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16785 reviews)

View other StepChange products

4.95

Based on 16,785 reviews, last reviewed 16th May 2026

99550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange. An end to the worry of being in debt. StepChange were very helpful in sorting out my payments to my creditors. The budget review helped me to see the funds I had available to pay towards m... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16785)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Back on track

Amazing company lovely people very understanding Reviewed on: 7th July 2023

Very helpful

Step change are extremely understanding and thanks to them for helping me set up a dmp,l believe with there help and continued support I will be debt free which is great relief to my health and well-being, so a big thank you for all they've done so far and continue to do. Reviewed on: 7th July 2023

StepChange have taken the stress away

StepChange have taken over dealing with and paying back my creditor's. I am so happy with the way they treat their customers. They are professional and deal with queries promptly. I am very happy with the high standard of care I have received from any of the staff I have dealt with. Reviewed on: 7th July 2023

Carlos 1980

It is first time when I have to use DMP , I have to say that Step Change is the best company to which one you can decide to go in that situation, always happy to help you , support you really. For them you are a person which they want to help , not a number on screen , help is set up for you individually. THEY ARE THE BEST !!!!!!!!! Reviewed on: 7th July 2023

A Weight Off my Mind

In all honesty I wish I'd contacted Step Change sooner than I did. Process was so simple and it's a huge weight off my mind now that I no longer have to deal with credit companies harassing me to up my minimum monthly payments Reviewed on: 7th July 2023

Very helpful company

Very easy to deal with and very helpful Reviewed on: 7th July 2023

First class help

I couldn’t be more grateful for StepChange’s help in a very complex debt situation- they listened, understood and helped put a debt management plan in place with my mum’s bank. Really first rate service and a continuity while sorting it all out. Reviewed on: 7th July 2023

Really helpful team

Helped me to feel a lot more secure in my payments to creditors. Always quick to answer their phones and really friendly when you speak to them Reviewed on: 7th July 2023

Saved me

I was literally in a very bad way, emotionally and financially, my mental health was the worst it could be and my debts were out of control. I finally had to face into my problem and call Stepchange. I was embarrassed at how I had let my life and finances get out of control. The call was easy, no judging. It takes a bit of time to get it all sorted, lots of letters but after a couple of weeks I felt in control for the first time in two years. It’s going to take me very long time to clear my debt but at least I have an affordable plan. Everyone I have dealt with has been understanding. It’s a really horrible feeling but Stepchange have pretty much saved my life. Reviewed on: 7th July 2023

Outstanding service

They’re no fuss easy to understand help and advice made tackling my debt solution far less stressful and manageable going forward. They took care of everything Reviewed on: 7th July 2023

Alternative products

Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews
Debt collection
from Ayom Debt Recovery 1.49 from 87 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub