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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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3%
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Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Overall customer service very good performance and reliability.

5
Step Change has helped me enough in dealing with my creditors. Excellent service. Reviewed on: 24th July 2021
Reynaldo Garcia's avatar
Reynaldo Garcia

Very helpful,and not at all judgemental

4
Very helpful,and not at all judgemental Reviewed on: 24th July 2021
Rosemary Ayling's avatar
Rosemary Ayling

Changed my life

5
Contacting Step Change was the best decision I ever made. I have gone from feeling like I was drowning in debt with no way out to feeling supported and reassured that things are going to get better. Reviewed on: 24th July 2021
Amanda L's avatar
Amanda L

Supportive, fantastic service

5
Step Change have always been incredibly supportive, non-judgemental and offer great advice and service Reviewed on: 24th July 2021
Adam Regis's avatar
Adam Regis

Much needed help.

5
After unexpected redundancy it was good to have help a call or email away. Reviewed on: 24th July 2021
vivian sier's avatar
vivian sier

Helpful and friendly sevice

5
Extremely helpful, accessible and friendly, non-judgemental service that takes away a lot of the stress and worries. Reviewed on: 24th July 2021
Peter Jeavons's avatar
Peter Jeavons

Positively brilliant

5
Professional service, very friendly and empathetic staff, owning up about debt is very hard and embarrassing but dealing with Stepchange has been a positive experience in a very bleak situation. I can now breathe and sleep easier at night knowing my situation is under control and I can see a future where I can be debt free without losing my home, at no point have I been made to feel unimportant or foolish. Both the online process and telephone contacts have been refreshingly straightforward and positive. Stepchangehave given me my future back. Reviewed on: 24th July 2021
Sandra Agg's avatar
Sandra Agg

Soooo helpful

5
Always sensitive and understanding, knowledgeable, realistic and fair advice, can't recommend Step Change services more. Reviewed on: 24th July 2021
Julie's avatar
Julie

Excellent, brilliant

5
Incredible help and amazing service Reviewed on: 24th July 2021
David Arenstein 's avatar
David Arenstein

got my life back

5
stepchange has lifted a pall of worry from me, by arranging an affordable repayment of my debts. Reviewed on: 24th July 2021
ken heathfield's avatar
ken heathfield

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