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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Professional Understanding People

I contacted Step Change after getting into Financial difficulties. Their online form was easy to follow and fill in and on the occasions I have had to ring them for advice their staff have always been polite and understanding. I felt a weight lift from my shoulders. Although there is a long road ahead I feel safe that I will have the support I need. Reviewed on: 7th July 2023

Lost- they find you !

Amazing wonderful people who don't judge, they understand your circumstances and make every effort to help, taking away the anxiety and worry and give support throughout what is a very difficult situation. Reviewed on: 7th July 2023

Brilliant

I cannot express enough gratitude for the support and guidance I received from StepChange. When I found myself overwhelmed by mounting debts and financial stress, their team was there to help me navigate through the difficult times. The first thing that impressed me was their professionalism and empathy. The staff members I interacted with were genuinely caring, understanding, and non-judgmental, which immediately put me at ease. StepChange provided me with a comprehensive debt management plan tailored to my specific situation. They took the time to listen to my concerns, reviewed my finances thoroughly, and presented me with a range of solutions. They explained everything clearly, ensuring I understood the available options and the potential repercussions. It was incredibly reassuring to have their expertise and experience guiding me every step of the way. Throughout the entire process, StepChange demonstrated exceptional communication skills. They promptly responded to my queries, whether by phone or email, and kept me updated on the progress of my case. Their team was always accessible, providing ongoing support and reassurance, which made me feel like I wasn't facing my debt problems alone. One aspect that truly impressed me was how StepChange negotiated with my creditors on my behalf. They managed to arrange affordable repayment plans, lower interest rates, and even freeze additional charges in some cases. Their expertise and established relationships in the industry undoubtedly had a positive impact on my financial situation. StepChange commitment to their clients' well-being extends beyond debt management. They offered valuable resources and tools to help me improve my financial literacy and develop better money management habits. Their focus on long-term financial stability was evident, and I felt empowered to take control of my finances. Thanks to StepChange's support, I am now on the path to financial recovery. They provided me with a lifeline during a challenging period of my life, and I highly recommend their services to anyone struggling with debt. StepChange Debt Charity is a reputable and trustworthy organization that truly cares about improving people's lives and helping them regain their financial independence Reviewed on: 7th July 2023

Make my life without to much stress

Since I have them on mi side I have a normal life without worry about mi debts. I ask them for help and they took all mi stress .I pays all debts in one with a small amount. Reviewed on: 7th July 2023

Helping

My debt was beyond my control. due to circumstances that I had not foreseen. They have helped and guided me with a debt management plan which really helped put my mind at ease. Even though full resolution is a few years away at least now I can see the light at the end of the tunnel Reviewed on: 7th July 2023

Life changing service

One of the most caring and compassionate team I have ever dealt with. Fantastic service. Reviewed on: 7th July 2023

Amazing

Although my journey with step change they have been fantastic, always ready to listen and offer advice and help where and however they can. Reviewed on: 7th July 2023

StepChange - very helpful and supportive

I was very anxious in making the initial contact. I received such good advice in helping to resolve my financial problems. I am very grateful for the help and with the ease of communication with the advisors during what was a difficult time for me. They have continued to be supportive after sorting out a management plan with me. Reviewed on: 7th July 2023

Debt management

Step change helped me handle my debts with advice and support along with handling my fiance Reviewed on: 7th July 2023

Excellent helpful service

So easy to set up the management ,have at least monthly updates and statements. No hassle from the companies involved .We'll recommended Reviewed on: 7th July 2023

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