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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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3%
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Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Helpful Advice without judgment

5
Good people that give you help and advice when you’re down …… Reviewed on: 24th July 2021
Avicenna's avatar
Avicenna

Helpful

5
Very helpful but my mind to rest and let me sleep again Reviewed on: 24th July 2021
Catherine Johnstone's avatar
Catherine Johnstone

Grateful for their help

5
So helpful and have been such a great support Reviewed on: 24th July 2021
Martin Simmelker's avatar
Martin Simmelker

Helpful

5
Very helpful, understanding. Takes the worry out of debt issues. Reviewed on: 24th July 2021
Brian Wright's avatar
Brian Wright

Peace of mind

5
Stepchange came to my rescue when I realised how much trouble I was in with my finances. I was constantly on edge, anxious and stressed. Sleep was almost a non entity.but after taking the difficult decision to contact Stepchange it was like an emense weight lifted off my shoulders. The staff were so helpful and reassuring that I could get things sorted I actually started to live my life after years of it being on hold. I would definitely recommend them. Reviewed on: 24th July 2021
Ian Ellis's avatar
Ian Ellis

Really helpful

5
Really helpful and always available to help. Reviewed on: 24th July 2021
John Lane's avatar
John Lane

Very helpful

5
Very helpful advice with no judgement. I would recommend Stepchange to anyone and don’t be worried to contact them, they really helped me. Reviewed on: 24th July 2021
Becky Dixon's avatar
Becky Dixon

Amazing

5
Amazing support and guidance through a stressful situation. Staff ready to explain and take you through the next steps. So proud of myself but couldn’t have done it without step change Reviewed on: 24th July 2021
Kara Grover's avatar
Kara Grover

Quality professional assistance

5
Very knowledgeable in helping me with all aspects of my situation Reviewed on: 24th July 2021
Wayne Andrews's avatar
Wayne Andrews

How do you speak to Angles!

5
I was in a lot of dept, I would go shopping with my sister from Poland but forget to pay back on time and the interest grew and grew, my partner found you on the web and started things rolling, after that you could not do enough for me, I will always be grateful to you. Reviewed on: 24th July 2021
Mrs. Danuta Ormerod's avatar
Mrs. Danuta Ormerod

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