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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Taking back control

I have managed to do be able to get.my life back on track financially and feel confident in being able to make plans and decisions for he future. Reviewed on: 1st May 2024

Absolutely great advice very compassionate and kind...

Absolutely great advice very compassionate and kind - very helpful and very kind and understanding making me feel at ease Reviewed on: 1st May 2024

Since 2010, staff at StepChange have offered their t...

Since 2010, staff at StepChange have offered their truly professional manage of my DMP. I am grateful for their unselfish help in the matter. Reviewed on: 1st May 2024

Credit card Debt from despair to solution !

Faced with £90K credit card debt with interest rates making repayment impossible as a result of business failed and self-employed. Went to Stepchange found on-line. Brilliant advisor sorted Debt Management Plan now midway through. Stepchange have turned despair into a realistic and obtainable solution for all parties. Reviewed on: 1st May 2024

I was in bad situation regarding finance.

I was in bad situation regarding finance.me and my wife were doing well financially before April 2020 till my wife been diagnosed with severe rheumatoid arthritis where I was only one working and our was at universitymy debt start accumulated.one point I don't what to do and how I will pay my bills.then one my friend advised me to call step change. Which I did.and these guys help me and still help me.i was getting threat letter from debt collectors.big thank you to the staff of step change. Thank you is not enough for the great job they are doing.they save my life kind of way. Reviewed on: 1st May 2024

Excellent people, really helpful, thank you so much

Excellent people, really helpful, thank you so much Reviewed on: 1st May 2024

Step change helped me so much with my debts when I w...

Step change helped me so much with my debts when I was at my lowest there was no judgement at all when I spoke to their customer adviser if anything they eased my mind so much and lifted a big weight off my shoulders thankyou so much for all the help step change. Reviewed on: 1st May 2024

Really nice and happy to help me

Really nice and happy to help me Reviewed on: 1st May 2024

Life savers

When I got into debt 6 years ago I was so stressed and didn’t see a way out. I found out about step change on the internet and gave them a call. I was put at ease immediately and felt that they wanted to help me get back on the right track. They took all my worries away and came up with a repayment plan suitable to my situation at the time. Every time I wanted to change my budget or ask for a reduction in payments due to being out of work they were so helpful. I can’t recommend them enough, they saved my life so to speak. Reviewed on: 1st May 2024

Lifesavers

After getting into debt I didn’t know where to turn. I was recommended Stepchange by a colleague and contacting them was the best thing I’ve ever done. I am now just two payments away from clearing all my debts and the relief is immense Reviewed on: 1st May 2024

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