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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Saved me

5
I was in thousands of pounds debt and did not know where to turn. Applying to stepchange literally saved my mental health from getting even worse than it already was. Stepchange are so helpful with helpful tips and the budget means I am rebuilding my life. Thank you stepchange you are my hero! Reviewed on: 23rd July 2021
A feasby's avatar
A feasby

Relief

5
Stepchange have been amazing from the start. Very understanding, professional and helpful. They have helped me sleep at night knowing everything is in hand and under control. Thank you Reviewed on: 23rd July 2021
Allison's avatar
Allison

Light at the end of the tunnel

5
The people at step change want to help you to become Debt free and help you to see that there is light at the end of the tunnel Reviewed on: 23rd July 2021
Richard Morgan's avatar
Richard Morgan

Respect helpful and useful.

5
Very glad to meet step change Less worried about my credit problems. Reviewed on: 23rd July 2021
S Expedition's avatar
S Expedition

Professional

5
sympathetic friendly staff, helped sort my life, thank you Reviewed on: 23rd July 2021
margaret mcnulty's avatar
margaret mcnulty

Great service relieves the pressure on you.

5
Nothing too much trouble.Very helpful staff. Reviewed on: 23rd July 2021
Stephen Burke's avatar
Stephen Burke

Excellent service

5
Very understanding polite and guide you in the right direction. On your dept Reviewed on: 23rd July 2021
Valerie Armstrong 's avatar
Valerie Armstrong

Positively get your life back on track

5
Day to day life has it challenges for everyone. Sometimes we can be blind as to what is really happening to our finances until it too late. Feeling stressed and anxious where and how going pay for something is not good feeling and when it’s grinding you down month on month there came a point that felt there’s no way out and who to talk too. Thankfully, took the step to speak to step change and the whole process was straightforward, the colleagues are very helpful and professional, caring and assist in guiding you through the process. The service I received and continue to receive has been excellent from the outset. Manageable monthly payments and through COVID has been exceptional support. I would highly recommend. Reviewed on: 23rd July 2021
Stan 's avatar
Stan

Life is manageable with step change

5
I was lost before step change but now I’m found with step change so thank you Reviewed on: 23rd July 2021
Ruth's avatar
Ruth

Excellent service

5
Have me peace of mind and so helpful Reviewed on: 23rd July 2021
Wendy Rowe's avatar
Wendy Rowe

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