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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Step Change - Life Saver

Step Change delivers excellent customer service sometimes in difficult circumstances Reviewed on: 23rd July 2021

Very helpful in difficult times

StepChange is always praised for its charitable work to help the helpless people who struggle to pay their debts. Reviewed on: 23rd July 2021

Very helpful with advice and very detailed in communication

Being with Stepchange had help me though out years with my debt and I appreciate them helping me through the tuff Financial Times. Thanks you! Reviewed on: 23rd July 2021

Sent from heaven

Head was buried in the sand until I met these guys modern day angels Reviewed on: 23rd July 2021

A life saver.

Allowed me to survive and still repay all of my outstanding debts. Reviewed on: 23rd July 2021

Kind, understanding and no judgement

I have found SC responsive and supportive Reviewed on: 23rd July 2021

Fantastic advice and help

Fantastic help and support when things went wrong in my life, set me on the right track to pick up the pieces and start over Reviewed on: 23rd July 2021

Lifesaver

Easy to deal with and not judgee Reviewed on: 23rd July 2021

Excellent service

Step Change has made such a difference to my circumstances. I have been on a debt management plan for a little while now and I can really see my debt reducing. The service provided is excellent and the staff I have come into contact with are helpful, friendly and reassuring. I was really stressed and my mental health was adversely affected by the position I found myself in. Working with Step Change has turned that around and I now feel that I can see light at the end of the tunnel. I highly recommend Step Change. Reviewed on: 23rd July 2021

Amazing People

Amazing People, very helpful. Help me a lot. Many thanks guys Reviewed on: 23rd July 2021

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