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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

PROFESSIONAL AND KNOWLEDGEABLE TEAM.

PROFESSIONAL AND KNOWLEDGEABLE TEAM. PUT MY MIND AT EASE Reviewed on: 1st May 2024

Free impartial advice.

Free impartial advice. Easy to understand, holds your hand through every step. Reviewed on: 1st May 2024

Brilliant organisation

I felt comfortable, reassured and helped with my finances. Staff were so understanding and non-judgemental. I have anxiety and they really helped me Reviewed on: 1st May 2024

Life changing.

Life changing. It changed my life. Reviewed on: 1st May 2024

Stepchange assisted with all my financial problems.

Stepchange assisted with all my financial problems. Not sure what I would have done without there help. Reviewed on: 1st May 2024

Debt black hole to almost debt free

Stepchange have helped me to navigate repaying and staying on top of my debt commitments over the past 8 plus years. I am almost finally debt free and it’s been made easier knowing that I contact Stepchange many years ago. Reviewed on: 1st May 2024

Peace of mind.

From 'Day One', all that I have ever experienced is with the knowledge that i am truly in good hands!! Every single person that I have dealt with has been nothing other than reassuring, putting my worries aside. I thank each and everyone! Reviewed on: 1st May 2024

Life changing, truly wonderful and caring service

Life changing, truly wonderful and caring service Reviewed on: 1st May 2024

The whole experience was first class.

The whole experience was first class. I feel truly grateful to have had the team on my side at a time when I couldn't see a way forward. Reviewed on: 1st May 2024

Take the first step

Being embarrassed about my debt stopped me doing anything about it sooner, I wish I knew how easy and non judgmental the team was, they understood totally and was very respectful and helpful, I should have done it sooner Reviewed on: 1st May 2024

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