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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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3%
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0%
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Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14720)

Excellent service no problem is to small and dealt with professional ly

5
Took me away from a very dark place in a professional manner Reviewed on: 23rd July 2021
Brian Wilcox's avatar
Brian Wilcox

Brilliant service with emotional intelligence intelligence

5
No judgement and was treated with respect. They showed great support at a time I was drowning both mentally and emotionally. They save many lives without knowing. Thank you. You deserve more Reviewed on: 23rd July 2021
Meg's avatar
Meg

Excellent

5
Excellent service and advise from the very start would highly recommend Reviewed on: 23rd July 2021
Nick Sadler's avatar
Nick Sadler

Debt management

5
Overall experience very good, polite understanding staff, go out of their way to support me. Fully recommend this service. Reviewed on: 23rd July 2021
Julia Roberts's avatar
Julia Roberts

Very helpful and reassuring

5
Put my mind at rest and managed my debt Reviewed on: 23rd July 2021
David Thomas's avatar
David Thomas

always there to help you

5
i was in such a mess before i contacted stepchange. and no matter what problems you have they are there to help and recommend what help is best for you even if you deside to go a different way tbey are always there to support you but i must say they know what best for you and i would always take note Reviewed on: 23rd July 2021
Anita Chambers's avatar
Anita Chambers

Mohammad

5
Since thy took my responsibility of debt i m full stress out..thx Reviewed on: 23rd July 2021
Mohammad Gm's avatar
Mohammad Gm

Step change review

5
Stepchange help me out a lot and now I can say I’m debt free great customer services and would recommend them Reviewed on: 23rd July 2021
Michael Cooney's avatar
Michael Cooney

Instant weight lifted

5
Normal lovely ladies, dealt with me and my horrendous anxiety ~ my debt is now being cleared and my anxiety is under control. They are the absolute best. Honest and transparent. No hidden sales pitches. Only your best interests at the heart of the matter - Thank you and good luck. Reviewed on: 23rd July 2021
Sarah Franklin's avatar
Sarah Franklin

Step Change took a tremendous weight from my shoulders.

5
From the beginning of my initial enquiry into Step Change offering me and my creditors a solution to my debt problems, to the present day. I have been able to live a life closer to normal and free for those dark thoughts when my debts were slowly pushing me to that horrible place of the ultimate and final solution. I am now very close to freeing myself from debt and it has all been possible with the help and understanding of Step Change. Reviewed on: 23rd July 2021
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John Wood

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