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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Financially help

Very good service , they are really good Reviewed on: 23rd July 2021

Step Change Charity Excellent Service!!!

It is beyond words how thankful I am to Stepchanged Charity, there help was super speedy during my financial struggle, the process was easy and understandable, they gave several options how to managed my finances in affordable way. The staff are amazing and really happy to help, the service is commendable. Reviewed on: 23rd July 2021

Step change are the best!

They have helped me so much over the past year with my debts always amazing customer service and they care about all the customers! Reviewed on: 23rd July 2021

friendly understanding staff

Patient staff during difficult pandemic times Reviewed on: 23rd July 2021

A big relief

After suffering on line fraud to quite a few thousand pounds which I could not recover I was deeply in debt and couldn't meet the required monthly repayments. Step Change helped me through the difficult time and and assisted me through the process. They are very helpful and provide regular e-mails that assist you with so many different issues. Reviewed on: 23rd July 2021

Good customer comenication skills of the staff.

Excellent customer service. and they are always available to help the customers. Reviewed on: 23rd July 2021

Brilliant staff

Thank you for all your help with my debts Reviewed on: 23rd July 2021

Great service

After contacting Step Change (it was then CCCS) I was treated well and my creditors settled down into an organised way thanks to Stepchange. Reviewed on: 23rd July 2021

well experience staff members providing exeptional service.

Exellent customer care techniques and well experience staff, educate customers about all options and helping to go head. Reviewed on: 23rd July 2021

Help out of hell

Couldn't recommend step change anymore if I tried, I really was struggling with debt and hiding it from my partner and really could not see a way out , step change moved heaven and earth for me and removed such a weight off of my shoulders that I would never of came back out from . Very friendly and helpful customer service and everything done so effortlessly for me . Thank you to a one in a million company who really can change people's lives around. Reviewed on: 23rd July 2021

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